Care Manager

Strategic HR Client Job Openings•Cincinnati, OH

8h•Onsite

About The Position

The Care Manager creates the alignment that allows the village surrounding each young person to work as one connected team. While Relationship Coaches focus on developing the young person, the Care Manager develops the network around them, bringing caregivers, schools, providers, employers, community organizations, and natural supports together around shared goals, clear roles, and coordinated action. Found Village believes a transformational relationship can change a young person’s life—and a coordinated village sustains that change. Our Care Managers align the people, plans, opportunities, and resources surrounding each young person so that support is connected, responsive, and intentionally advancing their development. Excellence is not measured by the number of meetings facilitated, referrals completed, or plans documented. It is reflected in the strength of the village and the young person’s increasing ownership of their future. Our society runs on a network of various systems set in place to meet the needs of individuals. Unfortunately, many of these systems, though well intended, are not designed to raise kids and meet their needs holistically. Because of this, the teens we work with often lose trust, give up, and let their pain drive choices and behavior. They have been in and out of detention centers, courtrooms, foster homes, shelters, different schools, and more. They are from hard places and circumstances that leave them frustrated and discouraged. They are assigned diminishing labels, misdiagnoses, unrealistic work plans, and offered subpar support programs. To nobody’s surprise, there is often no real change. We come alongside families and communities in need. We are here to partner with these systems—to come behind them and fill in the gaps wherever necessary. Without a holistic approach to serving kids in crisis, many areas of need are left unmet. In turn, this results in deeper levels of trauma, neglect, and misunderstanding. We exist to support our teens and their families so they can understand and navigate the systems they have become a part of. We aim to help elevate the voices of our youth and provide them with the support that an average teenager born into different circumstances would inherently receive.

Requirements

Experience coordinating multiple stakeholders and building collaborative partnerships without relying on formal authority.
A systems-oriented approach and the ability to see how people, services, and opportunities can work together.
Strong facilitation and communication skills, including the ability to navigate honest or difficult conversations.
A demonstrated commitment to keeping young people at the center of planning and decision-making.
The ability to balance empathy with accountability and bring calm, clarity, and follow-through to complex situations.
Strong organization, responsiveness, documentation, and continuous-improvement practices.
An initiative-taking mindset with the ability to anticipate needs, reduce service gaps, and coordinate smooth transitions.
A belief that coordination is an act of care and that young people should not carry the burden of coordinating the adults and organizations designed to support them.
Strong judgment and decision-making, with comfort navigating ambiguity.
Care coordination and planning, paired with relationship-building and the ability to direct action.
Ability to collaborate and lead across teams.

Responsibilities

Build trusted relationships with young people, coaches, caregivers, schools, providers, employers, community partners, and natural supports.
Create shared understanding of each young person’s goals, developmental priorities, barriers, next steps, and measures of success.
Develop and continuously refine collaborative developmental plans with meaningful youth participation.
Establish initiative-taking communication rhythms that create clarity, accountability, shared ownership, and action.
Coordinate services, opportunities, resources, and transitions so young people experience one connected developmental journey.
Navigate partnerships across healthcare, education, child welfare, employment, housing, behavioral health, transportation, and community organizations.
Anticipate barriers before they become crises and mobilize the people and resources needed to maintain momentum.
Help stakeholders understand how their role reinforces coaching and advances youth development.
Use documentation, outcomes, data, and stakeholder feedback to improve individual coordination and organizational systems.
Support young people in increasingly understanding, influencing, and leading conversations about their own future.