Care Manager

Family Tree Private Care • Oklahoma City, OK

16h

About The Position

Noval Senior Care, part of Family Tree Private Care, is hiring a Care Manager to help older adults, adults with disabilities, and their families navigate complex health and life care needs. The Care Manager serves as a primary point of contact and client advocate, assessing needs, developing individualized care plans, coordinating services, and monitoring care to support safety, independence, and quality of life. Services are provided in clients’ homes, senior living communities, hospitals, other care settings, and remotely as appropriate.

The position starts part time and is expected to grow to full time as new client work is gained. The role involves local travel, client and family communication, care coordination, documentation, and community outreach. The Care Manager is expected to maintain approximately 80% average billable utilization and participate in required training, team meetings, case reviews, audits, and quality improvement activities.

Requirements

• A college degree and credentials as a registered nurse (RN), licensed master social worker (LMSW), or holder of a bachelor’s or master’s degree in gerontology.
• Maintain an active professional license when applicable to the position.
• At least two years of experience working with older adults in care management, home health, hospice, senior living, or a related setting.
• Working knowledge of local aging services, community resources, care settings, and benefits assistance.
• Prior experience assisting clients with benefits.
• A valid driver’s license and current vehicle insurance for required travel.
• Satisfactory completion of required background and reference checks.
• Ability to communicate effectively through active listening and strong verbal and written skills, and to respond promptly and professionally to calls, emails, and messages.
• Strong organizational, time-management, and problem-solving skills, including the ability to prioritize the needs of multiple individuals.
• Ability to work independently, take initiative, demonstrate leadership, and collaborate with the team.
• Basic computer skills and proficiency with electronic documentation, EMR systems, SharePoint, and Outlook email and calendaring.
• Ability to follow procedures, accept direction, and adapt as the organization grows.
• Ability to prioritize competing needs, remain calm under pressure, and handle difficult situations with compassion and professional boundaries.

Nice To Haves

• Prior managerial experience is strongly preferred.

Responsibilities

• Complete and document initial assessments of client needs, daily functioning, home safety, support systems, and personal goals using appropriate tools and company procedures.
• Develop short- and long-term care plans with clients and authorized representatives.
• Recommend services, resources, and living arrangements based on client preferences, needs, and available resources.
• Conduct ongoing visits and reassessments, identify changes in condition or unmet needs, and promptly update care plans and recommendations.
• Coordinate home care, nursing care, medical appointments, therapy, and community services.
• Collaborate with internal care delivery and scheduling teams to support continuity of care when applicable.
• Attend appointments as needed, help clients and families understand provider recommendations, and follow up on agreed next steps within professional scope.
• Partner with discharge planners and providers on transitions from hospitals, rehabilitation facilities, and skilled nursing settings.
• Help arrange services, evaluate living options, and coordinate changes in level of care.
• Advocate for client preferences and safety; respond to urgent concerns and escalate changes in condition or other risks to appropriate providers or company leaders.
• Educate clients and families about aging, cognitive changes, care options, caregiver stress, and future planning; facilitate difficult conversations and care decisions.
• Provide timely updates to clients, authorized family members, powers of attorney, trustees, and designated contacts consistent with consent and confidentiality requirements.
• Assist with benefits research, eligibility inquiries, applications, and authorized portal access; connect clients with elder law, financial, and other specialists as needed.
• Maintain timely and accurate assessments, care plans, visit notes, communications, and billable service records, including documentation of client-facing and remote coordination activities.
• Maintain confidentiality and professional boundaries and follow company policies, applicable requirements, and the limits of professional training and licensure.
• Participate in team meetings, case reviews, periodic case audits, and quality improvement activities; follow through on concerns and manage an organized caseload and schedule.
• Build relationships that support client satisfaction and service continuity, identify changing needs, and recommend additional services with the care team.
• Partner with business development on community outreach, networking, educational presentations, and referral relationships.
• Explain care management services to prospective clients and professional partners.
• Maintain approximately 80% average billable utilization, meet documentation deadlines, keep care plans current, and support positive client feedback and appropriate service growth.
• Attend required training to maintain competency and compliance with policies and local, state, and federal regulations.
• Support agency operations and uphold its policies and standards.

What This Job Offers

• Job Type: Full-time