Care Manager

HomeWell Care Services CT340•Stamford, CT

27d

About The Position

The Care Manager coordinates, implements, and supervises services for agency clients in accordance with the company’s mission, standards of care, and applicable regulatory and agency requirements. The role ensures compliance with service requirements and that client records are maintained. The Care Manager assesses clients, develops and implements care plans with client or representative input and approval, supervises care delivery, and communicates with clients, families, caregivers, and other professionals. The position also supports staff training, service coordination, client advocacy, and continuous improvement of care policies and procedures. This is an exempt, full-time position. The Care Manager reports directly to the Operating Manager / Owner. Compensation is $70,000–$85,000 per year. The role requires travel to clients’ residences using reliable transportation.

Requirements

Two years of experience in home care, home health, or a related field.
Reliable transportation with current insurance and a valid driver’s license.
Excellent written and verbal communication skills and the ability to interact effectively with clients, families, care providers, and other professionals.
Strong follow-up and attention to detail, initiative, problem-solving ability, and sound judgment.
Ability to supervise, assess, and evaluate care providers and advocate for clients and families.
Passion for helping others live with dignity.
Ability to present a positive and professional business image.
Must pass a criminal background check.

Responsibilities

Complete an assessment packet for each new client and provide copies of signed agreements to the client or designated representative.
Develop and implement a written care plan for each client, with input and approval from the client or designated representative. Include functional limitations, nutritional needs and food allergies, relevant medical equipment and supplies, service types and schedules, and requested non-medical tasks.
Collect fees for initial services at the assessment or by the first day of service.
Introduce the caregiver at the first scheduled shift, review the care plan with the client and caregiver, set service-delivery expectations, and ensure an accessible in-home binder contains a printed care plan.
Supervise agency personnel’s client care, ensuring caregivers review and follow care plans, practice infection control, report changes in client needs or condition, know emergency procedures, have appropriate skills, and have necessary supplies and equipment available. Ensure services remain within the agency’s license scope.
Regularly follow up with clients or their designated representatives about service delivery and satisfaction.
Conduct scheduled and unscheduled in-home client support visits.
Conduct reassessments at the agency-established frequency and when needed because of a change in condition or a recent event.
Coordinate services when multiple community providers are involved, such as home care, home health, hospice, or a facility.
Serve as a resource for clients and families by facilitating education, empowerment, and quality of life, and provide recommendations and referrals to third-party services as needed.
Investigate issues concerning client care and the well-being of clients or employees.
Document supervision of client care on the appropriate form or online management system in accordance with agency policies and procedures.
Ensure client records are current and properly maintained in accordance with agency policies and procedures.
Provide staff training and education in clients’ homes, by telephone, or in the agency office.
Share relevant client and employee information with agency staff to support service delivery, caregiver matching and scheduling, and ongoing client and employee management.
Assist with developing and revising client care policies and procedures.
Participate in caregiver personnel evaluations.