Care Manager

TechMind RPO•New York, NY

40d•Hybrid

About The Position

We are seeking a compassionate and dedicated Care Manager to join our Care Management team supporting individuals with Intellectual and Developmental Disabilities (I/DD). In this role, you will coordinate services, advocate for members, and ensure each individual receives comprehensive, person-centered care that supports their goals, independence, health, and quality of life. This position involves a combination of field visits, regional travel, and office-based responsibilities. It is not a fully remote position.

Requirements

Bachelor's Degree and at least 2 years of relevant experience, OR
Registered Nurse (RN) license with 2 years of relevant experience, OR
Master's Degree with 1 year of relevant experience.

Nice To Haves

Experience working with individuals with Intellectual and Developmental Disabilities (I/DD).
Strong knowledge of community resources and social service systems.
Excellent communication, presentation, and interpersonal skills.
Ability to work independently while collaborating effectively within a team.
Strong organizational and problem-solving abilities.
Professional, respectful, and service-oriented approach.

Responsibilities

Provide person-centered care management in accordance with regulatory standards and organizational policies.
Complete comprehensive assessments and reassessments.
Identify service gaps and coordinate appropriate referrals.
Advocate for members to achieve their personal goals and maintain quality of life.
Develop and maintain individualized Life Plans within required timelines.
Lead interdisciplinary team meetings and coordinate services.
Resolve conflicts and barriers within the planning process.
Ensure accurate and timely documentation, including billing compliance.
Maintain member eligibility through annual Level of Care Determinations and HCBS waiver processes.
Assist members with accessing Medicaid, Social Security, SNAP, and other benefits.
Maintain accurate electronic health records and member consents.
Coordinate medical, behavioral health, community, and specialized services.
Follow up on critical healthcare needs and support preventive care initiatives.
Assist with transitions between healthcare settings and adult services.
Utilize electronic health records (EHR) systems and telehealth technology.
Attend required trainings, meetings, and supervision sessions.
Travel throughout the service area to meet with members and providers.
Follow incident reporting procedures and ensure member safety.
Maintain HIPAA compliance and confidentiality standards.
Perform additional duties as assigned.