CARE MANAGER

VOLUNTEER BEHAVIORAL HEALTH • Cookeville, TN

3d • $38,000 - $42,000 • Hybrid

About The Position

The Care Manager is responsible for providing care management to adults and children, focusing on the strengths of individuals and families. These services assist individuals in gaining access to and maximizing the benefits of needed medical, social, educational, and other support services. The role involves six distinct activities aligned with the TN Health Link model: Comprehensive Care Management, Care Coordination, Referral to Social Supports, Patient and Family Support, Transitional Care, and Health Promotion. Care Management services can be provided both in the office and within the community.

Requirements

• Bachelor’s degree in a health-related field of counseling, psychology, social work or other behavioral sciences.
• Follow all applicable laws and regulations, including VBHCS Code of Conduct and VBHCS Policies and Procedures.
• Maintain a healthcare and business environment committed to integrity and ethical conduct.
• Follow guidelines and maintain a level of performance consistent with current productivity expectations.

Responsibilities

• Provide care management to adults and children focusing on strengths of individuals and families.
• Assist individuals in gaining access to and maximizing the benefit of needed medical, social, educational and other support services.
• Perform Comprehensive Care Management, including initiating, completing, updating, and monitoring the progress of a comprehensive person-centered care plan.
• Participate in the patient’s physical health treatment plan as developed by their primary care provider.
• Support scheduling and reduce barriers to adherence for medical and behavioral health appointments.
• Conduct proactive outreach and follow up with primary care and behavioral health providers.
• Identify and facilitate access to community supports (food, shelter, clothing, employment, legal, entitlements and all other resources).
• Communicate patient needs to community partners and provide information and assistance in accessing services.
• Provide high-touch in-person support to ensure treatment and medication adherence.
• Provide caregiver counseling and training.
• Identify resources to assist individuals and family supporters.
• Provide additional high touch support in crisis situations.
• Participate in the development of discharge plans for hospitalizations.
• Develop a systemic protocol to assure timely access to follow-up care post discharge.
• Establish relationships with other treatment settings.
• Communicate and provide education to patients and families on independent living skills with attainable increasingly aspirational goals.
• Complete reports and maintain records.
• Engage consumers with respect as individuals, connecting positively with consumers, family members, and other natural supports.
• Solicit consumer opinions and input, listening and responding with respect.
• Actively participate in the Care Management Team process and utilize team resources.
• Meet with the team on scheduled staff meetings and discuss any concerns regarding working with consumers.
• Employ good communication skills (listening, reflecting, role model, etc.).
• Report and share information promptly with doctors, the team, and others, as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level