Care Manager-Chattanooga, TN.

All Tennessee CareGivers•Chattanooga, TN

1d•Hybrid

About The Position

The Care Manager is the face and engine of our new Chattanooga market — our first office employee in the area. You will own the full client lifecycle: onboarding new clients, building and managing caregiver schedules, nurturing relationships with clients, caregivers, and referral sources, and growing our presence in the Chattanooga community. This role calls for someone who is equally comfortable sitting at a client's kitchen table walking through a care plan, filling a last-minute schedule gap, and introducing our services to a social worker. This is a rare ground-floor opportunity: you will build the Chattanooga market from the ground up, and as it grows, so does the role — with a clear path toward building and leading a local team and a revenue-sharing opportunity that lets you share directly in the growth you create. You’ll be backed by the proven playbook that drove rapid, sustained growth in our other markets.

Requirements

Experience in home care, healthcare administration, case management, or a related field
Self-starter comfortable operating independently as the first employee in a new market
Excellent verbal and written communication
Strong relationship-builder — with clients, caregivers, and referral sources alike
Highly organized with sharp attention to detail
Calm under pressure and able to manage competing priorities
Compassionate, client-first mindset with sound judgment and intuition
Comfortable with scheduling software and basic office tools
Communicates with clarity, accountability, and timely follow-through
Open to feedback and coaching, with a professional presence that sets the example for a future local team

Nice To Haves

associates or bachelors degree, or relevant experience

Responsibilities

Participate in initial in-home visits to ensure clients, families, and caregivers all understand the care plan
Follow up with new clients within 7 days of service start
Clearly document client concerns and feedback from the first week of service
Review each new client's plan of care and build the care plan in our scheduling system in a timely manner
Maintain accurate caregiver schedules with minimal shift gaps
Respond to urgent schedule changes within 30 minutes by call or text
Use internal systems to track and adjust caregiver availability, including call-out and fill-in workflows
Communicate clearly and promptly with caregivers and clients regarding schedule updates
Conduct regular in-home supervisory visits with each client (at least 1–2 per quarter)
Log all client and caregiver contact in care notes and our internal systems
Resolve concerns with empathy and professionalism
Maintain collaborative communication with management and field staff
Conduct caregiver candidate interviews, either virtually or in person
Confidently make hiring decisions to build the right caregiver team for the Chattanooga market
Identify and manage staffing needs, relaying them to our dedicated recruitment team for support
Proactively check in with caregivers to assess workload, morale, and growth goals
Resolve grievances within 24 hours or escalate appropriately
Recommend caregivers for additional hours or training when appropriate
Use recognition and feedback to foster a positive work environment
Build and maintain strong relationships with clients, caregivers, social workers, and referral partners
Attend at least one networking or industry event per month
Follow up on leads and referrals within 48 hours
Visit at least 4 facilities per week and complete regular outbound outreach
Grow billable hours in the Chattanooga market against defined quarterly targets