Care Manager

Daymark Recovery Services•Buies Creek, NC

26d

About The Position

Daymark Recovery Services, Inc. is a mission-driven community provider of culturally sensitive mental health and substance abuse services. The Care Manager works under direct and indirect supervision to assess care needs, develop person-centered care management plans, document services, connect clients with needed resources, and monitor and follow up on care. The position supports clients in pursuing recovery and health while coordinating services and promoting health, safety, and progress toward individual goals. The Care Manager gathers and integrates information about each client’s medical, physical, psychosocial, behavioral, financial, social, cultural, environmental, legal, and vocational or educational needs. In collaboration with clients, families, personal supports, and providers, the Care Manager develops and periodically revises care management plans, facilitates provider choice, makes referrals, coordinates transitions and appointments, and helps clients access both funded services and natural community supports. The role also includes crisis consultation, interdisciplinary treatment planning, monitoring service effectiveness and client progress, and maintaining required documentation and authorizations. Care Managers are responsible for behavioral health quality metrics and minimum contact requirements based on member acuity. The stated pay scale is $23.07–$24.04 per hour. Benefit-eligible new hires may qualify for a hiring bonus.

Requirements

Associate or bachelor’s degree in a human service field and two years of MH/SA/DD experience with the population served; or licensed RN and two years of MH/SA/DD experience with the population served; or master’s degree with licensure; or master’s degree in a human service field and one year of MH/SA/DD experience with the population served; or bachelor’s degree outside a human service field and four years of MH/SA/DD experience with the population served.

Responsibilities

Conduct care management assessments and reassessments, documenting client needs, strengths, resources, preferences, and goals.
Gather and integrate information across relevant areas of a client’s life, including medical, physical, psychosocial, behavioral, financial, social, cultural, environmental, legal, and vocational or educational needs.
Consult with clients, family members, natural and paid supports, medical and behavioral health providers, and educators to inform assessments and care planning.
Develop, document, and periodically revise person-centered care management plans in collaboration with clients and their supports.
Assess health and safety risks and assist clients in pursuing desired outcomes, skills, and symptom reduction.
Contact primary care physicians to obtain clinical information relevant to person-centered goals.
Facilitate provider choice objectively and provide fact-finding assistance.
Obtain and maintain signed authorizations to disclose health information when required, and document information releases and disclosures.
Refer and link clients to medical, behavioral, social, and other services and supports; coordinate service delivery and schedule appointments.
Facilitate access to services identified in the Person Centered Plan, communication among providers and clients, and transitions between levels of care.
Assist clients in establishing a medical home and, when necessary, accessing OBGYN and prenatal care.
Help clients consider and access natural community supports, such as education, transportation, and support from friends, family, or church; coordinate these resources with paid services.
Monitor whether services are being delivered according to the plan, whether they are adequate and effective, changes in client needs or status, and progress toward goals.
Document monitoring activities and resulting or planned actions in the client record, and maintain a monitoring schedule adequate to support client health, safety, and welfare.
Monitor client progress through observation, interview, and documentation review.
Coordinate with clients, legally responsible persons, provider agencies, and other involved parties to resolve scheduling conflicts, duplication of effort, and other barriers to effective treatment.
Assist clients in obtaining entitlement services and monitor continued Medicaid and/or NC Health Choice eligibility, providing assistance to prevent coverage lapses.
Participate in interdisciplinary treatment planning and consultation, ensuring involved parties are aware of the plan of care.
Provide crisis intervention consultation to participants of TCM and involve crisis services when needed.
Meet behavioral health quality metrics and minimum care manager-to-member contact requirements based on member acuity.
Perform other duties as assigned by the supervisor.