Care Manager

CONNECTICUT COMMUNITY CARE INC • Franklin, CT

1d

About The Position

Connecticut Community Care’s mission is to help people of all ages, abilities, ethnicities, and incomes live their best lives at home with active and meaningful connections to their communities. The Care Manager assists individuals in maintaining an informed, interactive decision-making process about Long-Term Services and Supports and coordinates formal and informal caregivers on behalf of clients. Care Management is person-centered and values each consumer’s choices and rights.

The role includes assessing individuals and their circumstances, educating them about programs and service options, completing required documentation, and monitoring the quality, appropriateness, and cost-effectiveness of care plans and service delivery. The Care Manager conducts interviews and reassessments, works with service providers and interdisciplinary teams, and participates in on-call services and emergency community coverage. The position may also involve mentoring new staff and providing additional continuing education services.

Requirements

• Bachelor’s degree in administration, social work, public health, recreation, psychology, counseling, gerontology, or a related field.
• At least two years of experience in health care or human services. A bachelor’s degree in nursing, health, social work, gerontology, or a related field may substitute for one year of experience.
• Knowledge and understanding of psychological, human development, social, health, and economic factors influencing the attitudes and behavior of individuals and families.
• Knowledge of community resources available to individuals and families, and ability to mobilize resources into a coordinated, comprehensive care plan.
• Familiarity with funding and financial sources, including Medicaid and Medicare.
• Experience conducting comprehensive, systematic, person-centered assessments in community settings, homes, hospitals, and nursing homes.
• Strong advocacy and communication skills, with self-determination as a key component.
• Experience building rapport and relationships with individuals, families, and community resources.
• Reliable transportation, a valid driver’s license, and current automobile insurance; occasional long-distance driving may be required.

Responsibilities

• Conduct comprehensive, systematic, person-centered assessments with individuals and, when requested, their families or representatives in the person’s preferred setting, including discovery and screening for public programs.
• Educate individuals about program components, service options, DSS guidelines, eligibility, costs, coordination with formal and informal supports and resources, and the pros and cons, costs, and benefits of available options.
• Promptly complete client documentation, applications, forms, and other required documentation.
• Monitor and review the cost-effectiveness, quality, and appropriateness of care plans and service delivery, service order entry and renewals, and contractual obligations.
• Work with individuals and service providers to revise care plans when necessary, at established intervals and as otherwise indicated.
• Conduct person-centered telephone and in-person interviews with clients and families, and perform other activities needed to reassess clients and monitor or adjust care plans.
• Work effectively as part of an interdisciplinary team and in conjunction with internal and external resources and committees.
• Participate in on-call services and provide backup for emergency community coverage.
• May mentor new staff and participate in additional continuing education services.

What This Job Offers

• Job Type: Full-time