Tcm Care Manager : Charlotte Nc At S&H Youth And Adult Services job

Apply for the Tcm Care Manager•Salisbury, NC

8h•Onsite

About The Position

S&H Youth and Adult Services Inc. is hiring two TCM Care Managers in Charlotte, North Carolina. The Care Manager works with community hospitals, providers, and stakeholders to engage adults and/or children and adolescents in mental health and substance use services. The role provides proactive intervention and care management—including treatment planning, assessment, referrals and linkages, and monitoring—for individuals with identified special healthcare needs and high-risk or high-cost populations supported by state funding and Medicaid, ensuring appropriate assessment, oversight, and services. This is a mobile position, with work conducted in a variety of locations. The Care Manager assesses the level of care management needed and coordinates services and supports across physical health, behavioral health, I/DD, LTSS, TBI, pharmacy, vision, and dental needs. The role includes completing annual comprehensive clinical assessments and care plans; coordinating care teams; monitoring progress toward goals; identifying service gaps; connecting members with community resources; overseeing transitions between clinical settings; and tracking care management activities and outcomes. The position also collaborates with community stakeholders and other LME/MCO departments to identify system barriers and address needs in the catchment area. The Care Manager facilitates Child/Adult High Risk Team meetings with DSS, DJJ, school systems, CCNC Care Managers, and other community stakeholders as appropriate.

Requirements

Qualified Professional status under the applicable North Carolina criteria, or the specified professional licensure or qualification described in the posting.
At least one year of relevant experience working directly with individuals with Serious Mental Illness (SMI) or Serious Emotional Disturbance (SED).
Must have a North Carolina driver's license.
Must reside in North Carolina or within 40 miles of the North Carolina border.
Must be able to travel regularly as needed to perform job duties.
Extensive understanding of the current Diagnostic and Statistical Manual of Mental Disorders.
Considerable knowledge of the MHSU/IDD service array provided through the LME/MCO provider network.
Knowledge of LME/MCO implementation of 1915(b/c) waivers and accreditation.
Ability to address and update individuals’ short- and long-range goals and needs and monitor appropriate service implementation.
Strong interpersonal and communication skills.
Computer skills, including proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Problem-solving, negotiation, arbitration, and conflict-resolution skills.
Attention to detail and ability to organize multiple tasks and priorities and manage projects from start to finish.
Ability to make prompt independent decisions based on relevant facts, establish rapport, and maintain effective working relationships.
Ability to adapt activities to changing priorities.
Diplomacy and discretion to negotiate and resolve issues with minimal assistance.

Nice To Haves

Preferably a licensed master’s-level clinician. Listed credentials include LCSW/LCSWA, LCMHC/LCMHCA, LPA, LP, LMFT, LCAS, or Registered Nurse (RN).

Responsibilities

Assess the level of care management needed for each member.
Provide education, referrals, and care management related to physical health, behavioral health, I/DD, LTSS, TBI, pharmacy, vision, and dental services and supports.
Link members to behavioral and physical healthcare and facilitate connections to primary healthcare services through Community Care of North Carolina, health departments, or other community health resources.
Coordinate and link members to benefits.
Complete yearly comprehensive clinical assessments and care plans.
Ensure care team and treatment team members participate in meetings addressing member needs.
Monitor progress toward care plan goals through in-person and collateral contacts with members and their supports, and through routine care team reviews.
Identify gaps in needed services and intervene to help ensure members receive appropriate care.
Identify and refer members to community resources.
Oversee care transitions when members move between clinical settings.
Maintain accurate tracking and data on care management activities and outcomes, including service status, waiting lists, and follow-up needs.
Collaborate with community stakeholders to identify system barriers.
Manage and facilitate Child/Adult High Risk Team meetings with DSS, DJJ, school systems, CCNC Care Managers, and other stakeholders as appropriate.
Work in partnership with other LME/MCO departments to address needs within the catchment area.
Travel regularly as needed to perform job duties.