Care Manager

Independent Living Systems • Gulf Breeze, FL

21d

About The Position

Independent Living Systems (ILS), together with its affiliated health plans Florida Community Care and Florida Complete Care, seeks a Care Manager to manage and coordinate comprehensive care for eligible individuals who need medically necessary long-term care services and supports. The role ensures members receive coordinated, person-centered services that promote health, well-being, independence, and quality of life.

The Care Manager assesses individual needs, develops person-centered care and discharge plans, coordinates services and supports, facilitates transitions between care settings, and monitors progress to adjust plans as needed. The role collaborates with multidisciplinary teams—including healthcare providers, social workers, families, and community resources—and serves as an advocate and liaison between members, their families, and the care delivery system. Care is coordinated in alignment with clinical guidelines, individual preferences, and program requirements to support optimal outcomes throughout each member’s care journey.

Requirements

• At least two years of relevant experience for the listed qualification pathways.
• Bachelor’s degree in social work, sociology, psychology, gerontology, or a related social services field; alternatively, a bachelor’s degree in another field, Florida RN licensure, or Florida LPN licensure with at least four years of licensed practice.
• Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis.
• Proficiency in electronic health records (EHR) and basic computer applications.

Nice To Haves

• Master’s degree in social work, public health, or a related field.
• Certification in Case Management (CCM) or equivalent.
• Experience working with diverse populations in community-based or facility settings, including ALF or SNF settings.
• Familiarity with trauma-informed care or behavioral health interventions and supports.

Responsibilities

• Demonstrate commitment to the organization’s mission and model ILS Experience Standards of Excellence.
• Serve as the primary point of contact for members and their authorized representatives.
• Assess member needs, identify care gaps, and assist members and families in developing person-centered care plans.
• Monitor member progress and adjust care plans as needed to address changing needs and ensure continuity of care.
• Coordinate services and care across the continuum and facilitate communication with providers and community resources.
• Provide education and support regarding available resources and self-advocacy.
• Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time