Care Manager
Pierce Office•Puyallup, WA
•Onsite
About The Position
Our Puyallup branch is currently hiring a Care Manager to support day-to-day care coordination and ensure quality service delivery for our clients and caregivers. This role is essential to maintaining the smooth operation of services, timely communication, and regulatory compliance. As a key member of our administrative team, the Care Manager will lead a team of caregivers, coordinate caregiver schedules, monitor care plans and service authorizations, assist with on-boarding, and serve as the main point of contact for client and caregiver support.
Requirements
- High school diploma or equivalent required
- At least 1 year of experience in healthcare or senior care management.
- Proficiency in Google Workspace, Microsoft Office (Outlook, Word, Excel) and comfortable with digital systems.
- Strong time management and decision-making abilities.
- Exceptional leadership, communication, organization, and problem-solving skills.
- Fluent in English (spoken and written).
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Associate’s or Bachelor's degree preferred.
- Experience working with older adults or individuals with disabilities in a care-giving or healthcare setting.
- Experience with scheduling systems.
Responsibilities
- Create and manage caregiver schedules based on client needs and authorized service hours
- Track service logs and make schedule adjustments to ensure continuous coverage
- Ensure accurate tracking of billed hours and compliance with state guidelines
- Serve as the primary liaison for clients, families, and caregivers
- Address scheduling concerns and service issues with professionalism and urgency
- Promote a client-centered and solutions-focused approach in all interactions
- Assist with new client intakes, assessments, and care plan updates.
- Maintain accurate and up-to-date care documentation and service records.
- Monitor service authorizations and ensure timely renewals to remain in compliance.
- Coordinate with the hiring team to support caregiver on-boarding and readiness.
- Communicate caregiver availability and schedule changes with the care team.
- Participate in team meetings and contribute to operational planning and improvements.
Benefits
- Medical, Dental, Vision and Prescription Insurance
- 401k
- 11 Paid Holidays
- Supportive and mission-driven team environment
- Leadership Development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
