Care Manager - Therapy Services Hamilton

CBI Home Health • Hamilton, ON

6d • CA$80,000 - CA$90,000 • Onsite

About The Position

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. We have been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. This job posting is for an existing vacancy.

Requirements

• Master’s or Bachelor’s Degree in a Regulated Rehabilitation Health profession
• Current registration with the applicable regulatory College in the province of Ontario
• 3 to 5 years of leadership, supervisory, or home health care experience.
• Current clinical knowledge and a commitment to delivering high-quality patient care.
• Strong leadership, coaching, team development, and employee engagement skills.
• Excellent interpersonal, communication, conflict resolution, and customer service abilities.
• Proven analytical, critical thinking, problem-solving, and decision-making skills.
• Experience with project management, change management, quality improvement, and risk management.
• Financial acumen, including budgeting, forecasting, and performance management.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and healthcare scheduling systems.
• Valid driver's licence and access to a reliable vehicle.

Responsibilities

• Lead, mentor, and support clinical supervisors and care teams to deliver high-quality patient care and achieve operational goals.
• Foster a positive, engaged, and performance-driven team culture aligned with organizational values.
• Oversee recruitment, onboarding, performance management, employee relations, and health and safety compliance.
• Build and maintain strong relationships with patients, families, referral sources, funders, and community partners.
• Identify opportunities to enhance service delivery, strengthen partnerships, and support business growth.
• Ensure clinical and operational practices align with best practice standards, quality requirements, and patient-centered care principles.
• Monitor clinical outcomes, quality indicators, and program performance, implementing improvements as needed.
• Provide clinical leadership, coaching, and guidance to support professional development and continuous learning.
• Manage risk, support audits and investigations, and ensure compliance with regulatory and organizational standards.
• Support financial and workforce planning to maintain appropriate staffing levels, service excellence, and sustainable program performance.

Benefits

• Flexible schedule
• Weekend premiums
• Travel pay and/or mileage reimbursement
• Reward and recognition programs
• Earned-wage access through our partnership with ZayZoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level