Care Manager Health Home +

Access: Supports for Living•Nanuet, NY

12d

About The Position

Health Home Plus Care Managers provide comprehensive support to coordinate members’ health care needs, including medical, mental health, substance abuse, specialty care, social services, and self-management and wellness. Care management activities must show active progress toward members’ goals. The role provides intensive Health Home Care Management to adults with Serious Mental Illness enrolled in the Health Home Plus program, with enhanced support for clients at high risk for chronic disease and early mortality. The position is based in Nanuet, New York, pays $25.00 per hour, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility, for 40 hours per week. The Care Manager reports to a licensed healthcare professional or a qualifying master’s-level professional.

Requirements

Valid and unrestricted driver’s license.
Reliable vehicle available for use during the workday.
Willingness to travel to multiple counties.
Bachelor’s degree in a listed human-services-related field, or a qualifying NYS teacher’s certificate requiring a bachelor’s degree, or NYS RN licensure with a bachelor’s degree, or a bachelor’s degree in any field plus five years of direct experience with individuals with behavioral health diagnoses, or CASAC certification.
Two years of related experience providing direct services to individuals with Serious Mental Illness, developmental disabilities, or substance abuse issues. A relevant master’s degree may substitute for one year of required experience.
Strong oral and written communication, time-management, and organizational skills.
Ability to maintain a non-judgmental approach when communicating with a diverse population.
Proficiency with internet, email, word processing, spreadsheets, electronic health records, and databases, including using technology to communicate professionally and organize information.
Ability to engage and build rapport with high-risk individuals and vulnerable populations.
Ability to work independently and collaboratively as part of a team.
Sensitivity to cultural diversity and trauma-informed care principles.
Demonstrated ability to link clients with a broad range of services, including medical, psychiatric, legal, and housing services.

Responsibilities

Engage directly with clients to stabilize housing and address medical and psychiatric needs.
Connect clients to appropriate community services and resources.
Provide intensive Health Home Care Management to adults with Serious Mental Illness enrolled in the Health Home Plus program.
Ensure clients at high risk for chronic disease and early mortality receive enhanced care.
Deliver at least four Health Home core services monthly, including at least two face-to-face services.
Conduct at least four face-to-face visits monthly for individuals under Assisted Outpatient Treatment.
Maintain the required caseload ratio of one full-time care manager per 20 Health Home Plus recipients.
Participate in regular supervision and follow Department of Health guidelines.
Attend internal team meetings to review caseload progress and goal attainment.
Document services and outcomes accurately to meet billing and quality standards.
Collaborate with interdisciplinary teams to align services with individual care plans.
Use clinical discretion and best practices when supporting high-need individuals.
Follow organizational protocols and contractual obligations under the Health Home Plus program model.