Care Manager (Clinical) [LPN]
About The Position
Guideway Care is The Patient Activation Company™ . We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ The LPN Care Manager supports patients through telephonic outreach, care coordination, and ongoing health education. Responsibilities include monitoring care plans, scheduling appointments, reviewing medical records, documenting in EHRs, and facilitating access to medical services. Strong communication, organization, and computer skills are essential.
Requirements
- New York LPN licensure is required.
- Maintaining a License is an ongoing requirement of this role
- Minimum of 2-years work experience in a healthcare setting involving patients with complex chronic disease states preferred.
- Cronic Care Managment experience preffered.
- Proficiency with a personal computer
- Technical and analytical skill set
- Excellent communication, organizational, and interpersonal skills are necessary
- Able to work remotely at home in a private HIPAA compliant workspace
- Able to house company equipment needed to perform job
- Broadband Internet Access
- Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
Nice To Haves
- Compact LPN (Desired)
- Experience with Microsoft Excel preferred
Responsibilities
- Manage and support patients’ healthcare needs via telephonic outreach
- Conduct and document visits by using several technology platforms and EHRs
- Monitors adherence to care plans, evaluates effectiveness, monitors patient progress in a timely manner, and facilitates changes as needed.
- Facilitates patient access to appropriate medical and specialty providers.
- Educates patients and family/caregiver(s) about relevant community resources.
- Coordinates continuity of patient care with external healthcare organizations and facilities including from the primary care provider to a specialty care provider.
- Supports patient self-management of disease and behavior modification interventions.
- Provides patient health counseling, education and instruction.
- Any other duties necessary to drive our values, fulfill our mission, and abide by our company values.
- Using computer applications
- Making and answering phone calls the majority of the shift
- Welcoming patients
- Reviewing patient medical records
- Coding and filling out insurance forms
- Scheduling appointments
- Arranging for hospital admissions and laboratory services
- Handling correspondence, billing, and bookkeeping
- Escalating patient concerns or needs to appropriate provider
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Company paid short- and long-term disability
- Employee Assistance Program
- Life Insurance
- Accident insurance
- other voluntary benefit programs for employees and their eligible dependents
- 401(k) retirement plan with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
