Care Manager (Clinical) [CMA]

Guideway Care

1d • Remote

About The Position

The Care Manager (CMA) supports patients through telephonic outreach, care coordination, and ongoing health education. Responsibilities include monitoring care plans, scheduling appointments, reviewing medical records, documenting in EHRs, and facilitating access to medical services. Strong communication, organization, and computer skills are essential.

Requirements

• CMA Certification
• Maintaining a Certification is an ongoing requirement of this role
• Minimum of 1 year work experience in a healthcare setting involving patients with complex chronic disease states preferred.
• Cronic Care Managment experience required. (CCM, PCM, APCM)
• Proficiency with a personal computer
• Technical and analytical skill set
• Excellent communication, organizational, and interpersonal skills are necessary
• Experience with Microsoft Excel preferred
• Able to work remotely at home in a private HIPAA compliant workspace
• Able to house company equipment needed to perform job
• Broadband Internet Access
• Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
• Immigration or work visa sponsorship will not be provided
• Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.

Responsibilities

• Manage and support patients’ healthcare needs via telephonic outreach
• Conduct and document visits by using several technology platforms and EHRs
• Monitors adherence to care plans, evaluates effectiveness, monitors patient progress in a timely manner, and facilitates changes as needed.
• Facilitates patient access to appropriate medical and specialty providers.
• Educates patients and family/caregiver(s) about relevant community resources.
• Coordinates continuity of patient care with external healthcare organizations and facilities including from the primary care provider to a specialty care provider.
• Supports patient self-management of disease and behavior modification interventions.
• Provides patient health counseling, education and instruction.
• Using computer applications
• Making and answering phone calls the majority of the shift
• Welcoming patients
• Reviewing patient medical records
• Coding and filling out insurance forms
• Scheduling appointments
• Arranging for hospital admissions and laboratory services
• Handling correspondence, billing, and bookkeeping
• Escalating patient concerns or needs to appropriate provider

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Flexible Spending Account (FSA)
• Company paid short- and long-term disability
• Employee Assistance Program
• Life Insurance
• Accident insurance
• other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed