Care Manager Assistant PD

Children's Hospital of Orange County • Orange, CA

5d • Onsite

About The Position

Reporting to the leadership of Care Coordination, in collaboration with the VP of Population Health, this position serves as a liaison to connect patients and families to the correct level of service in the healthcare system to ensure optimal health outcomes. Collaborates closely with members of the care team to identify and reduce barriers to care; assist families in locating and accessing resources; and educate families on the importance of accessing care promptly.

Requirements

• 1 year administrative or clerical experience
• High School diploma or equivalent.
• Ability to work effectively under pressure due to changing priorities, interruptions, high/low census, payer demands and discharge planning demands.
• Excellent interpersonal communication, including conflict resolution, problem solving and negotiation skills.
• Clinical knowledge of multiple age groups, medical illness and treatment plans according to disease process, diagnosis and anticipated LOS.
• Strong organizational and time management skills, as evidenced by capacity to multi-task and prioritize
• Ability to work independently and exercise sound judgment in interactions with physicians, payers, patients and their families.
• Demonstrates the knowledge and skills necessary to communicate with third party payers to obtain authorization for the appropriate treatment setting for patients requiring medical, psych and chemical dependency treatment.
• Must be proficient in required competencies upon completion of orientation and maintain annual departmental competency requirements.
• Ability to work collaboratively regardless of social, economic and cultural backgrounds.
• Computer skills in using Microsoft Office (Excel, Word, Power Point, Access)
• Computer knowledge to include skills in using Microsoft Office (Excel, Word, Power Point, Access).

Nice To Haves

• 2-3 years administrative or clerical experience in a medical office setting or hospital based environment with patient and family interaction.
• Knowledge of medical terminology, insurance verification and authorization processes.
• Bachelors degree in related field.
• Knowledge of CCS/Medi-Cal regulations and requirements.
• Knowledge of third party payor requirements in order to optimize reimbursement
• Bi-lingual

Responsibilities

• Serves as a liaison to connect patients and families to the correct level of service in the healthcare system to ensure optimal health outcomes.
• Collaborates closely with members of the care team to identify and reduce barriers to care.
• Assists families in locating and accessing resources.
• Educates families on the importance of accessing care promptly.

Benefits

• CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED