Care Management Technician II

Orlando Health•Lakeland, FL

3d•Onsite

About The Position

Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL. The Orlando Health System of Care includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Join us! Combining the collective strengths of two powerhouse organizations, Orlando Health and the high-quality physicians at Watson Clinic are expanding access to award-winning specialty care for patients in Polk County and beyond. Opening in summer 2026, Orlando Health Watson Clinic Lakeland Highlands Hospital – a state-of-the-art, seven-story, multi-specialty hospital – will serve as a vital 550,000 square-foot healthcare hub offering: 300+ inpatient beds and 69 emergency and observation beds 11 operating rooms and four cardiac interventional suites Dedicated labor and delivery services – including a neonatal intensive care unit (NICU) that will debut shortly after the hospital opens Comprehensive cardiovascular, neurology, and oncology services Advanced surgical procedures Join us in shaping the future of healthcare in Polk County as part of the Orlando Health Watson Clinic Lakeland Highlands Hospital opening team and share in the privilege of saying you were there from the very beginning.

Requirements

High school diploma/GED
Solid computer skills, including proficiency with Microsoft software.
Demonstrated proficiency in communicating sensitive complex information to persons in a hospital environment.
Demonstrates the ability to work independently and execute their own workload.
Critical thinking ability necessary to prioritize workload to ensure tasks are completed in a timely manner and within established timeframe.
Interpersonal skills necessary to facilitate interpersonal communication with team members, department staff, and external personnel, interact with patients/families, and perform other activities requiring courtesy and tact.
Two years’ experience in post-acute insurance authorization OR associate’s degree in healthcare field with one year of experience in post-acute referral management OR One year of experience in post-acute insurance authorization.

Nice To Haves

None

Responsibilities

Maintains reasonably regular, punctual attendance consistent with Orlando health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando health policies and procedures.
Develops collaborative relationships with hospitals, physicians, community organizations, team members, post-acute facilities and other referral sources.
Verifies insurance coverage and obtains authorization
Maintains authorization log
Facilitates peer to peers for escalations for authorizations between facilities.
Works with IT to refine post-acute authorization processes and polices for the organization
Documents authorization workflows and best practices
Monitor and obtain updates for authorization requests initiated by post-acute care facilities
Assists with other Care Management requests as needed, including, but not limited to, patient assessments, delivery of regulatory notices and arranging patient transportation.
Maintains reasonably regular, punctual attendance consistent with Orlando health policies, the ADA, FMLA and other federal, state, and local standards.
Maintains compliance with all Orlando health policies and procedures.
Performs all other duties as assign