Care Management Support Professional 1, SDOH Coordinator-9
About The Position
The Care Management Support Professional 1 [Housing Specialist] contributes to the administration of care management by providing non-clinical support to the assessment and evaluation of enrollees' needs and requirements. This support helps enrollees achieve and maintain an optimal wellness state. You will guide enrollees and their families toward resources appropriate for their care and wellbeing, and facilitates interaction with these resources. This role's work assignments are mostly straightforward and of moderate complexity. The Housing Specialist is a regionally based role.
Requirements
- Must reside in the state of Oklahoma
- Minimum of 1 year of experience in community outreach, community engagement, public health/community health or healthcare
- 3 years of Microsoft technical experience in Word, Excel, Outlook
- Decision making skills regarding own work approach/priorities, and work assignments, standards and resources
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Nice To Haves
- Bachelor's degree
- Bilingual
- Microsoft Access experience
Responsibilities
- Find community-based support to meet enrollees' housing, transportation, food insecurity, education, and employment needs, in addition to other SDOH needs.
- Support Care Managers and Community Health Workers to find appropriate community housing resources and to address additional SDOH needs.
- Liaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for enrollees to community-based services and programs and to foster integrated efforts among all parties.
- Handle calls from Enrollee Services for callers who require resources and who are not participating in Care Management; can refer enrollee to Care Management after initial resource assistance.
- Help with health screening process, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services, as needed.
- Serve as a key knowledge source for community services and information for enrollees and other Humana associates.
- Implement community assessments to identify community resource gaps.
- Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
- Support enrollees' skills through the provision of culturally appropriate health education and health coaching.
- Attend Humana community events to connect with enrollees and provide education on care management services.
- Build and maintain relationships with providers and community resources to support enrollee identification and referrals.
Benefits
- Paid time off
- holidays
- volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
- medical, dental and vision benefits
- short-term and long-term disability
- life insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
