Care Management Specialist I

TRILLIUM HEALTH RESOURCES•Singapore,

5d•$42,682 - $54,205•Remote

About The Position

Trillium Health Resources is seeking a Care Management Specialist I to join their Care Management team. This role provides essential support to Care Managers in delivering services to meet member needs. The specialist assists Care Managers with their duties, increasing the team's capacity and conducting required member contacts. Responsibilities include meeting with members virtually or in person, documenting health updates, suggesting care plan adjustments, and helping members find community resources. The position requires availability during standard business hours (8:30 am - 5:00 pm) from a remote location, with flexibility for travel within the community and to attend meetings.

Requirements

High school diploma or GED and one (1) year of lived experience with an intellectual/developmental disability (I/DD) or a traumatic brain injury (TBI) with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; OR
High school diploma or GED and one (1) year of lived experience with a behavioral health condition and certification as a Peer Support Specialist; OR
High school diploma or GED and one (1) year of direct experience as a parent or guardian providing care for an individual with an I/DD, TBI, or behavioral health condition and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as a specialist for their family member); OR
High school diploma or GED and one (1) year of paid experience performing the duties described in the “Essential Duties” in the job description, with at least one (1) year of paid experience working directly with the Tailored Care Management eligible population.
Must have a valid driver’s license.
Certified Peer Support Specialist if used for qualifying as noted above.
Must reside within Trillium’s Catchment of North Carolina. Counties included: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson.
Must be able to travel within catchment as required.

Nice To Haves

Two (2) years of paid experience performing the duties described in the “Essential Duties” section listed in the job description.

Responsibilities

Perform supportive outreach, follow-up, and engagement with members.
Facilitate programs and activities that promote holistic health and improve members’ health literacy/education (teaching self-management skills, sharing self-help recovery resources, distributing educational materials on chronic conditions, etc.).
Arrange/schedule various member services, including appointments, wellness reminders, and non-emergency medical transportation needs.
Collaborate with the Care Manager and other personnel of the care team to communicate information regarding the members’ care, including health updates and changes.
Participate in relevant educational case conferences.
Ensure the proper storage and transmission of sensitive health records.