Care Management Specialist - ECM

Neighborhood Healthcare•Riverside, CA

20h•$27 - $38•Hybrid

About The Position

The Behavioral Health Care Management Specialist - ECM will support enhanced care management (ECM) patients with behavioral health conditions, severe mental illnesses (SMI), and substance use disorders (SUD) needs using brief interventions and behavioral activation strategies. This role will provide care coordination and connection to services and social supports for ECM patients, including appointment scheduling and referral management. This is a hybrid position; on site expectations are dependent on performance. Proposed schedule shifts: Mondays through Fridays 8:30 AM - 5 PM (30-min lunch), or 9 AM - 6 PM (1-hour lunch).

Requirements

High school diploma/GED required
Four years of experience in healthcare required
Experience with community outreach, behavioral health, and working with high-risk populations preferred
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to use computers and familiarity with Microsoft Office, spreadsheets, databases, scanning, printing, faxing, and data entry
Knowledge about and experience using medical terminology
Ability to interact effectively with clinic personnel, patients, and community-based organizations
Excellent interpersonal communication and relationship skills, including conflict resolution
Knowledgeable about evidenced based communication such as Motivational Interviewing or similar empathy-based communication strategies
Ability to sufficiently engage members and providers both on the phone and in person
Ability to empathize and sympathize a level of sensitivity to multi-cultural communities and patients with mental health conditions and addictive disorders
Ability to assess the impact of unmitigated bias and judgement on health
Ability to assist in the evacuation of participants during emergency situations
Ability to successfully manage multiple tasks simultaneously
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 25 lbs/weight
Ability to stand for long periods of time

Nice To Haves

bachelor’s degree in healthcare/social sciences related field preferred
Bilingual(English/Spanish) preferred

Responsibilities

Utilizes brief behavioral health therapeutic interventions to improve patients’ ability to manage their own health
Handles brief crisis interventions and makes warm hand-offs to local crisis resources to address behavioral health needs, as needed
Educates patients and families about chronic medical and behavioral health conditions to improve health literacy
Provides formal and informal training and support for ECM patients on behavioral health conditions, including treatments
Assists with the coordination of medical and behavioral health access issues to primary care physician (PCP) offices, specialists, and ancillary services
Tracks medical and behavioral health outcome measures in a patient registry
Coordinates with psychiatric hospitals to ensure smooth transitions of care
Participates in weekly systematic and ad hoc case reviews to collaborates with ECM team on patient care issues
Works with patients to identify health and wellness goals to incorporate into patients shared care plan with providers
Reviews patient community health assessments (CHAs) upon completion by another care team member to ensure completed accurately
Maintains engagement with patients in a manner that utilizes evidence-based approaches that promotes collaboration between the patient and their medical/behavioral team, such as motivational interviewing
Participates in caseload discussions with Psychiatric Medical Director and Champion Medical Director
Documents care coordination, education, and other services provided in eClinicalWorks
Provides accurate and timely caseload status reports and updates to supervisor and site staff