ECM Lead Care Coordinator

Community Action Partnership of Orange County•Garden Grove, CA

5h•$26 - $28•Hybrid

About The Position

In this role, the Enhanced Care Management (ECM) Lead Care Coordinator will assist with the development and implementation of program procedures and ensure that requirements are aligned to build sustainable support in impacting the lives of hundreds of residents, playing a critical part in the work and dedication of Community Action Partnership of Orange County’s initiatives. It’s leadership with a cause and the rewards are immeasurable! The ECM Lead Care Coordinator will deliver intensive, in-person care management services to the most vulnerable populations, including individuals and families experiencing homelessness, high utilizers, children and youth involved in child welfare, and tenants in CAP OC housing units. This role will address both clinical and non-clinical needs, working as part of the member’s multi-disciplinary care team to coordinate all aspects of Enhanced Care Management (ECM). The salary for this position is $26.00 - $28.00 per hour. Required: Bilingual in English/Spanish, both written and oral forms. This position requires regular travel throughout Orange County. Candidates must have a valid driver’s license, reliable personal transportation, and maintain active auto insurance at the time of hire. This position will follow a hybrid schedule, with the ECM Lead Care Coordinator’s time split between the Office, time in the Field, and Remote work. The exact split may fluctuate from week to week and the Lead Care Coordinator is expected to exercise professional discernment in determining the best allocation of his/her time. Hybrid schedules are subject to change based on program needs and/or the reporting manager’s discretion.

Requirements

Medical Terminology: Proficient in medical terminology for effective communication with healthcare providers and accurate interpretation of medical records.
Health Insurance: In-depth knowledge of health insurance plans, including Medicare, Medicaid, and private insurance, along with claims processes.
Comprehensive Care Plans/Service Plans: Proven ability to create tailored care plans for individual member needs.
Needs Assessments: Experienced in conducting thorough assessments to identify member’s medical, social, and psychological needs.
Case Management & Housing Services: Expertise in managing cases, understanding housing services, and addressing poverty issues.
Coordination with Healthcare Providers: Effective in coordinating with healthcare providers to cover all aspects of member care.
Assessment Tools: Competent in using various assessment tools and methodologies.
Communication Skills: Excellent verbal and written communication skills for interacting with member’s, families, and healthcare providers.
Organizational Skills: Strong organizational abilities to manage multiple member’s and coordinate their care.
Time Management: Efficient in prioritizing tasks and ensuring timely service delivery.
Problem-Solving: Capable of identifying issues, developing solutions, and implementing changes to improve member care.
Critical Thinking: Strong critical thinking skills for quick, informed decision-making.
Empathy & Interpersonal Skills: Empathetic and skilled in building trusting relationships with member’s and families.
Member Privacy: Understanding of member privacy laws, such as HIPAA, to ensure confidentiality.
Teamwork: Ability to work both independently and collaboratively within a team
Customer service oriented: Establish and maintain effective working relationships with CAP OC’s staff, clients, and representatives of other organizations.
Ethically Focused: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
Inclusive: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational and program effectiveness.
Leader: Positively influence others to achieve results that are in the best interest of the organization and participants.
Work focused: Being detail-oriented while working accurately and efficiently on a consistent basis without assistance. Strong organizational skills.
Flexible: Work locations will vary between an office environment and working in the community which can include working outdoors in varying temperatures and weather conditions. May require working weekends/ evenings/ holidays when/if needed to meet client/production demands. Workdays and hours of work are subject to change.
Language skilled: Must demonstrate clear, concise, and effective communication skills both orally and in writing in English and Spanish.
Mathematical: Promptly correctly create, compose, and complete mathematical equations on a computer and/or to complete forms for reports and/or presentations. Compile numbers, statistical data, and obtain other information for forms, reports, and presentations.
Computer literate: Competently use the Internet, Web based databases, Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher and Access) and other applications. Experience with virtual communication platforms. Use a variety of computer databases to ensure that client records, statistics and reports are completed.
Bachelor’s degree in Nursing, Social Work, Public Health, Healthcare Administration, or a related field (Master’s degree preferred).
A minimum of 3-5 years of experience in care coordination, case management, or a related healthcare role. Proven track record working with individuals experiencing homelessness or individuals with chronic conditions.
Possess a valid California Driver’s License with a driving record that meets minimum standards established by CAP OC insurance carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required.

Nice To Haves

Advanced certifications in care management such as Certified Case Manager (CCM) or Certified Professional in Healthcare Quality (CPHQ) are a plus.

Responsibilities

Comprehensive Case Management: Conduct client screenings and assessments; develop, implement, and monitor individualized care/service plans; provide crisis intervention; connect clients to health, mental health, employment, housing, and other community resources, including CalAIM community supports and transportation.
ECM Services Oversight: Supervise the provision of Enhanced Care Management (ECM) services, including the development and implementation of care plans.
Documentation: Maintain accurate records of service objectives, outcomes, and other services in line with established guidelines.
Interdisciplinary Communication: Facilitate clear communication among interdisciplinary care team members to ensure awareness of clients’ care plans.
Provider Coordination: Collaborate with clients’ providers, including but not limited to medical, behavioral health, specialists, and housing navigators.
Client Accompaniment: Accompany clients to office visits as needed.
Service Coordination: Coordinate with individuals and entities to ensure a seamless client experience and avoid service duplication.
Approach Utilization: Employ motivational interviewing, trauma-informed care, and harm-reduction approaches.
Treatment Monitoring: Monitor clients’ adherence to treatment plans, including medication.
Health Promotion: Provide health promotion and self-management training.
Reporting: Complete and submit program reports as scheduled or needed.
Member Engagement: Engage with eligible members.
Additional Duties: Perform other duties as assigned