Enhanced Care Management (ECM) Supervisor (4262)

MERCY HOUSE • Santa Ana, CA

7d • $27 - $28

About The Position

The Enhanced Care Management (ECM) Supervisor is a direct service position responsible for overseeing care coordination for high-need members enrolled in Medical Managed Care. This role ensures ECM Lead Care Managers are completing health needs assessments, developing care plans, and linking clients to medical, psychiatric, social, educational, and other needed services. The Supervisor supports a team of 5–7 ECM Lead Care Managers, ensuring the use of best practices such as motivational interviewing, trauma-informed care, and harm reduction. This position includes travel to Mercy House service regions.

Requirements

• Bachelor’s Degree in Social Work or a related field
• Individuals without a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations, and with working knowledge of mental health and addiction issues, are welcome to apply
• Minimum 2 years of experience in care coordination and case management for the following populations:
• Individuals/Families experiencing homelessness
• Individuals at risk for avoidable hospital stays (High Utilizers)
• Individuals with serious mental health conditions and/or substance use disorders (SUD)
• Adult nursing facility residents transitioning to the community
• Adults with intellectual or developmental disabilities
• Must possess skills related to outreach and engagement, care planning, care coordination, health promotion, transitional care support, member and family education, and social service coordination
• Knowledge of confidentiality and the legal and ethical issues in case management
• Valid CA driver’s license, proof of insurance, and reliable vehicle required
• Comfortable using personal vehicle to conduct home visits, meet clients in shelters, or other community settings
• Flexible work schedule, including occasional weekends and evening shifts
• Ability to oversee ECM service provision and care plan implementation
• Proficient in Microsoft Word and Excel
• Excellent leadership and team management skills
• Strong analytical and problem-solving abilities
• Effective communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to manage confidential information with discretion
• Capable of working independently and as part of a team

Nice To Haves

• Preferred experience in chemical health, mental health, and co-occurring disorders
• Experience with HMIS data entry and CalOptima Health strongly preferred

Responsibilities

• Maintain a small caseload of 5–7 clients
• Engage eligible members and help address service barriers
• Offer services where most accessible to members, following CalOptima Health guidelines
• Accompany members to appointments as needed
• Advocate on behalf of members with healthcare providers
• Collaborate with hospitals, behavioral health providers, LTSS, and community partners
• Be knowledgeable of and refer to community resources
• Maintain accurate and up-to-date case files, including Health Needs Assessments, Care Plans, and case notes in CalOptima Connect
• Ensure timely and accurate completion of all documentation required for agency reimbursement
• Demonstrate leadership to uphold Mercy House’s mission and values
• Train and support new ECM Lead Care Managers with day-to-day responsibilities
• Conduct quarterly quality reviews of case files
• Provide guidance to ECM Care Coordinators as needed
• Coordinate training and orientation for staff
• Meet with staff individually on a bi-monthly or as-needed basis
• Facilitate bi-monthly or as-needed team meetings
• Conduct 90-day probation and annual performance reviews
• Approve and monitor mileage reimbursement requests
• Track and review monthly invoices
• Share after-hours cell phone responsibilities and provide on-call coverage
• Support the Program Manager in day-to-day operations in their absence
• Attend staff and community meetings as assigned
• Participate in trainings to improve service delivery
• Willingness to learn about Adult Rehabilitative Mental Health Services, Substance Abuse Treatment, and related topics
• Perform other duties as assigned

Benefits

• 100% employer-paid medical insurance at base tier
• Voluntary dental and vision insurance
• Paid Time Off
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral program
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees