Program Manager, Enhanced Care Management (ECM) - Riverside

COPE Health Solutions • Riverside, CA

1d • $68,640 - $75,000

About The Position

The Enhanced Care Management (ECM) Program Manager, provides leadership and direction for the organization’s care management operations and services, aligning with the organization's mission, strategies, and objectives.
FLSA Status

Exempt

Salary Range

$68,640 - $75,000

Reports To

Director of Operations

Direct Reports

Community Health Workers &
Patient Care Navigators

Location

Riverside, CA

Travel

Up to 80%

Work Type

Regular

Schedule

Full Time

Requirements

• Valid California Driver’s License
• Bachelor’s and/or master’s degree in a health-related field is preferred
• 3 + years of supervisor/leadership experience
• Experience in acute inpatient, rehabilitation, sub-acute, skilled facility, home care, ambulatory care management, or managed health plan.
• Experience working in a multi-cultural setting.
• Willing to learn and understand a variety of different cultures, perspectives, and norms.
• Basic computer skills required; electronic medical record (EMR) experience preferred.
• Understand the community served, community connectedness.
• Good communication skills, such as listening well, and using language appropriately.
• Ability and willingness to provide emotional support, encouragement, and motivation to patients.

Nice To Haves

• Experience working in a community-based setting for at least 1 to 2 years preferred.

Responsibilities

• Supervises the care management team.
• Leads the implementation of care management programs designed to address the needs of our patients, improve the quality and services for their care and ensure the appropriate utilization of services available to them.
• Implements plans and tools to meet organizational goals and objectives.
• Works closely with other departments to design, implement, and evaluate care management programs.
• Leads visible and complex projects focusing on performance improvement and transformation aimed at improving care management programs for the populations served
• Supports the development, implementation, and evaluation of effective pilots, programs and practices derived from market leading and evidence-based research and performance outcomes.
• Ensures standardization and optimization of workflows of models of care that are being spread and scaled.
• Develops playbooks for care management models that are ready for spread and scale; Works closely with clinical and operational leaders across the continuum to perform patient risk stratification and identification for outreach
• Organizes and facilitates meetings with key stakeholders involved in the execution of care coordination/case management programs.
• Continuously evaluates market leading and evidence-based research focused on care management programs.
• Works on design, implementation, and evaluation of IT solutions to support care management documentation and monitoring of efforts.
• Facilitates and leads a standardized and optimized deployment of an administrative case management tracking system/care management documentation
• Reports to the Director of Operations
• Performs miscellaneous job-related duties as assigned

Benefits

• We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees