Care Management Professional (4683)

ncgCARE•Bryson City, NC

12h

About The Position

Appalachian Community Services provides mental health, behavioral health, substance use, and developmental disability services across seven western North Carolina counties. The Care Management Professional proactively engages high-risk members, particularly those with behavioral health challenges, and supports their whole-person health. The role assesses, evaluates, and coordinates members’ physical, behavioral, and support needs, helping identify and resolve barriers to effective care. Responsibilities include assessing and updating Individualized Service Plans (ISPs), supporting medication management, and providing self-management tools beyond the counseling and guidance members receive during provider visits. The Care Manager facilitates communication among members’ providers—including doctors, nurses, and specialists—to coordinate their care. The position requires handling a high volume of inbound and outbound calls, engaging hard-to-reach members, building rapport with people with complex needs, and meeting established productivity, quality, and performance expectations. The organization describes a supportive clinical and operational leadership structure, streamlined onboarding and credentialing, opportunities to build preferred clinical focus areas, and flexibility to shape a schedule while maintaining a steady caseload. Compensation is $25–$32.10 per hour, with placement based on licensure, education, and experience.

Requirements

Bachelor’s degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human service area, or licensure as a registered nurse (RN).
At least 5 years of clinical practice in or administration of evidence-based practice (EBP).
At least 2 years of experience working directly with individuals with behavioral health conditions.
Comfort working in a fast-paced, evolving environment.
Experience managing a large caseload of high-need members.
Experience with metrics and performance monitoring to demonstrate engagement and service.
Complete general onboarding training upon hire.
Complete NC DHHS-identified Tailored Care Management training requirements within 60 days of hire.
No driving infractions in the last 5 years.
Must be authorized to work in the United States.

Responsibilities

Proactively engage high-risk members, especially those with behavioral health challenges, and support their whole-person health.
Assess, evaluate, and coordinate members’ physical, behavioral, and support needs and help resolve barriers to effective care.
Assess and develop or update member Individualized Service Plans (ISPs).
Manage medications and provide members with self-management tools.
Facilitate communication among members, doctors, nurses, specialists, and other providers to coordinate care.
Handle a high volume of inbound and outbound member calls and use assertive engagement skills to connect with hard-to-reach members.
Monitor members in person and by telephone for changes in clinical symptoms, treatment side effects, or complications.
Evaluate findings and assist members and families in developing ISPs with appropriate goals.
Coordinate whole-person health care with members’ primary care providers and other treating providers.
Provide or facilitate internal and community resources, make referrals, and follow up as appropriate, including for housing assistance, vocational rehabilitation, and substance use treatment.
Ensure treating providers involved in a member’s care are up to date on test results and other information.
Maintain accurate and timely clinical documentation.
Collaborate with care teams as needed.
Comply with clinical and regulatory standards.
Participate in supervision when applicable based on licensure level.
Meet established productivity standards, quality metrics, and performance expectations.

Benefits

Consumer-driven health plan coverage through Anthem.
Access to the Sydney app, including 24/7 access to licensed doctors, therapists, and psychiatrists when enrolled in a medical plan.
Health Savings Account (HSA) or Flexible Spending Account (FSA).
Two dental plan options through Delta Dental.
Vision plan through EyeMed.
Optional Dependent Care Flexible Spending Account for childcare expenses.
Generous paid time off.
401(k) or Roth IRA retirement programs administered by Empower.
Financial planning and education services at no cost.
Voluntary supplemental benefits, including Accident, Critical Illness, and Short-Term Disability coverage.
Educational Assistance, with eligibility determined by position, hire date, and years of service.
Licensure Residency Program for full-time clinical staff.
Advancement and career development opportunities.