Care Management Outreach Specialist

Sharecare•Atlanta, GA

21h•Remote

About The Position

Job Summary: Under the general supervision of the Operations Manager, the Outreach Specialist has the primary responsibility of scheduling members for enrollment into an eligible care management program. The Care Management Outreach Specialist supports the implementation and delivery of Sharecare’s VBCM program by providing high quality telephonic/digital enrollment with members in a virtual call center environment. The VBCM program is based on patient centered model to help improve a member’s total well-being and do so in an appropriate, efficient, and cost-effective manner The position requires excellent sales skills, telephonic communication, and customer service skills.

Requirements

Well-versed using computers and familiar using Microsoft Outlook, Excel and Word.
Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service excellence.
Strong communication (verbal and written) skills.
Must possess high degree of professionalism, adaptability, and strong customer service skills.
Demonstrated ability to be professional, self-directed, highly organized, multi-tasked capable, and proficient in problem solving skills.
Must demonstrate resilience and effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
Proven success in influencing outcomes in customer service environment.
High school diploma required.
Minimum of one year experience in sales driven, call center and/or customer service environment.

Nice To Haves

Experience in clinical environments preferred.

Responsibilities

Utilizes automated dialer on internal telephony system to make outbound enrollment calls to members
Outbound calls are a primary responsibility with productivity and quality metrics determined by leadership.
Thoroughly and accurately explains the VBCM program and schedules appointments between member and Care Manager using shared calendar.
Utilizes email to communicate confirmed appointments and modify appointments as needed.
Accurately collects, inputs and updates data provided by members into the appropriate system in a timely manner as appropriate and on an as needed basis.
Provides clerical support to the CF Value Based Care Management program as needed.
Cross-trained to provide administrative support to all members of the team.
Complete necessary training to support role
Actively participate in team huddles and meetings when presence is requested
Processes data and maintains confidentiality of all sensitive information.