Care Management Discharge Planner Coordinator, Case Management, FT, 08A-4:30P
About The Position
Coordinates and manages a wide range of complex and high volume patient referrals to ensure continuity of post Discharge Care, as part of the Care Management Team. This position has a significant impact on patient throughput, length of stay, patient safety and patient satisfaction. Specific duties include, frequent interactions with care managers, patients, payers, and community care providers, data entry and analysis related to insurance coverage and availability of resources, coordination of post discharge services including home health care, durable medical equipment, nursing homes, hospital transfers, transportation and services for the indigent population. Conducts post Discharge Follow-up Calls to assure post discharge services are being rendered and problem solves accordingly by contacting service providers to affect patient safety. Elicits feedback from patient/family regarding the services they received and communicates any reported dissatisfactions immediately to effect service recovery.
Requirements
- High School Diploma required.
- Prior experience in a healthcare setting.
- Ability to develop and maintain good working relationships.
- Ability to work in a high volume environment while maintaining high quality standards.
- Strong analytical and problem solving skills required.
- Excellent written legible and verbal English communication skills required.
- Ability to manage workload, set priorities, and operate with minimal direct supervision.
- Ability to handle moderately to highly complex problems or issues in standard and sometimes emergent situations.
- Secretarial experience, excellent communication skills and excellent customer service skills.
- Computer skills with Microsoft Word, minimum typing speed of 30 WPM required.
- Minimum Required Experience: 1 Year
Nice To Haves
- Associate Degree preferred.
- Prior additional education experience in discharge planning, billing utilization review, financial counseling or registration preferred.
Responsibilities
- Coordinates and manages a wide range of complex and high volume patient referrals to ensure continuity of post Discharge Care.
- Interacts with care managers, patients, payers, and community care providers.
- Performs data entry and analysis related to insurance coverage and availability of resources.
- Coordinates post discharge services including home health care, durable medical equipment, nursing homes, hospital transfers, transportation and services for the indigent population.
- Conducts post Discharge Follow-up Calls to assure post discharge services are being rendered.
- Problem solves by contacting service providers to affect patient safety.
- Elicits feedback from patient/family regarding the services they received.
- Communicates any reported dissatisfactions immediately to effect service recovery.
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
