Care Management Coordinator I

Moda Health•Milwaukie, OR

12d•Remote

About The Position

The Care Management Coordinator is an outreach specialist who provides administrative, logistical, and communication support to the Moda Case Management Team. They do this by assisting with member engagement through outreach campaigns, collecting member-specific health data, documenting outreach and engagement, and performing data entry. This is a FT WFH position.

Requirements

Proficiency with Microsoft Office applications and ability to type a minimum of 35 wpm.
Strong analytical, problem-solving, memory retention, organizational, and detail-oriented skills.
Exceptional verbal and interpersonal communication skills.
Ability to work well under pressure.
Ability to project a professional business image, both telephonically and in person.
Strong attendance and reliability.
A reliable, high-speed, hard-wired internet connection is required to support remote work.
Must be comfortable being on camera for virtual training and meetings.

Nice To Haves

Healthcare experience as a MA, CNA, LPN/LVN, MSW, LPC, or MHT.

Responsibilities

Conduct outreach and mailing campaigns to encourage member engagement in case management.
Gather social, clinical, and functional information to identify member needs and support case management planning.
Complete Health Risk Assessments and contribute accurate communication and documentation within the member’s health record.
Serve as a liaison between members and the healthcare team, collaborating with RN and LCSW Case Managers to communicate needs, initiate referrals, and coordinate resources.
Coordinate and facilitate referrals to appropriate programs and community services, including resource navigation such as food banks, senior services, transportation, and equipment needs.
Arrange logistics such as transportation, follow-up appointments, and ensuring necessary resources or equipment are available.
Provide administrative support, including documentation, paperwork, and helping members navigate the healthcare system.
Support workflow efficiency by handling non-clinical, time-consuming tasks that assist but do not replace licensed case managers.
Maintain consistent, accurate, and timely documentation while organizing and prioritizing work to meet performance standards, corporate goals, and timelines.
Perform other duties and responsibilities as assigned.