Care Management Associate - Work From Home

CVS Health•New York, NY

2d•$19 - $39•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Care Manager Associate will provides essential support to the Care Management (CM) team by facilitating member engagement, coordinating services, and ensuring timely documentation and follow-up. This role is critical in maintaining continuity of care and supporting the administrative and operational needs of the care management process.

Requirements

2–3 years of experience in healthcare coordination, case management support, or administrative roles in a clinical or social services setting
Bilingual- Mandarin and/or Cantonese - May be required to take and pass a language assessment - verbal and written.
High School Diploma or equivalent experience

Nice To Haves

Strong communication and interpersonal skills, especially with vulnerable populations.
Ability to manage multiple tasks and follow through on assignments independently.
Familiarity with Medicaid processes and service authorization workflows.
Proficiency in using electronic health records (EHR) and care management platforms.
Detail-oriented with strong organizational and documentation skills.
Ability to work collaboratively with clinical and administrative teams.
Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word

Responsibilities

Conduct monthly outreach calls to assigned members to monitor well-being and document updates.
Assist Care Managers in completing and submitting service authorization requests.
Follow up with Primary Care Provider (PCP) offices to obtain required documentation for service requests.
Coordinate with service providers to confirm delivery and implementation of authorized services.
Support members with Medicaid recertification processes to ensure uninterrupted enrollment and benefits.
Assist in scheduling and coordinating home visit assessments as needed.
Compile and share relevant member information and reports with other departments to support interdisciplinary collaboration.
Maintain accurate and timely documentation in care management systems.