Care Management Assistant
About The Position
InnovaCare Management Services Company, LLC is seeking a Care Management Assistant to provide administrative support to case managers and the clinic team. This role involves reviewing daily schedules to identify high-cost patients, participating in daily clinic huddles and weekly UM/CM rounds, and performing task-driven outreach according to the plan of care. The assistant will also schedule follow-up appointments after ED events, send reminders for patients not seen or not established, and follow up with other teams for pending tasks. Additionally, the role includes providing Tier Two patient outreach for short-term case management, following up on referral/DME/specialist visit completeness with patients, and assisting with required paperwork from hospitals, SNFs, LTACs, and home health. The assistant will also conduct "tuck in" calls to real-time rising risk patients and assist case managers and clinic staff with daily outreach for specific tasks, including confirming medication adherence, specialist appointment attendance, and the receipt of DME, HHC, or other resources outlined in the plan of care.
Requirements
- College degree or completion of college courses in healthcare, care management, or similar focus.
- Medical Assistant, health coaching, or care management prior experience preferred
Nice To Haves
- Good interpersonal skills
- Able to stay in constant communication with the team.
- Able to multitask in a fast-paced environment
- Bilingual in English/Spanish preferred but not required
Responsibilities
- Provides administrative support to case manager and clinic team
- Reviewing daily schedules to identify high-cost patients
- Participate in daily clinic morning huddles
- Participate in weekly UM/CM rounds
- Perform task-driven outreach according to plan of care
- Schedules follow up appointments after ED events
- Send letters / reminder for patients not seen not established
- Follow up with other teams for pending tasks completeness
- Provides Tier Two patient outreach for short term case management
- Follows up on referral/ DME / specialists visits completeness with patients
- Assists with required paperwork from hospitals. SNFs. LTAC, Home health
- Tuck in calls to real time rising risk patients
- Assists case manager and clinic staff with daily outreach for specific tasks
- Confirm medication is being taken
- Confirm patient attended specialist appointment and update goals
- Confirm patient has received DME, HHC or any resources outlines in the plan of care
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
