Care Management Assistant – St. Rita's Medical Center
About The Position
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. The Care Management Assistant works closely with the care management staff, assisting them with everyday duties. The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations.
Requirements
- High School Diploma or GED (required)
- BLS Basic Life Support – American Heart Association (required)
- Care management
- Care for patients
- Patient Observation
- Discharge planning
- Mail management
- Verbal communication
- Written communication
- Attention to detail
- Critical thinking
- Communication with family members
- Active listening
- Organization
- Task Management
- Time Management
- Teamwork
- Relationship Building
- Interpersonal Skills
Nice To Haves
- Some college (preferred)
- Previous healthcare experience with patient discharge planning procedures (preferred)
Responsibilities
- Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff
- Collaborates with Care Managers and Social Workers, assists with faxing, mail management, phone message retrieval, and other office tasks
- Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble
- Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager
- Assists in keeping community resource manuals up to date
Benefits
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
