Care Management Assistant

Allina Health

4d•$20 - $28•Hybrid

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: 1.0 FTE ( 80 hours every two-week pay period) 8 hour, day shifts Occasional weekends Hybrid position Job Description: Provides clerical and support functions to the social work and case management staff members in the areas of clinical information, transportation, durable medical equipment (MDE)/oxygen needs, etc. with the goal of promoting expeditious patient transfers and/or discharges. This is accomplished through the major job components of coordination/communication, delegated responsibilities, role modeling, quality/resource stewardship and patient advocacy/customer service.

Requirements

Must be 18 years of age with education and/or experience needed to meet required principle competencies as listed on the job description
Ability to Prioritize and organize tasks with attention to detail in a fast paced environment
Knowledge of medical terminology
Ability to establish effective relationships with health care team members
Excellent verbal communication and telephone skills
Proficient computer and clerical skills and familiarity with/ability to navigate in clinical, business information systems, and data bases
Excellent customer service skills with a people oriented philosophy of service

Nice To Haves

High School or GED
Associate's or Vocational degree
1 year of experience in an acute care hospital setting

Responsibilities

Clerical Service Coordination
Patient transfer and discharge is supported efficiently and effectively, prioritizing post acute discharges including, but not limited to, skilled nursing homes and home health care.
Assists with preparing the required patient medical record information for discharge to nursing homes, home care hospice or other medical facility.
Exchange of protected health information is sent accurately via fax, telephone, hard copy, etc.
Contacts nursing homes to determine bed availability and communicates information to department staff.
Assists with arranging transportation as requested.
Assists with medication authorization, taxi vouchers etc. as requested by department staff.
Effectively communicates and exchanges information to appropriate personnel, department or outside agency to promote continued progression of plans of care and discharge.
Department and patient needs are prioritized and implemented according to unit/hospital policies, procedures and standards.
Interpersonal communication with both internal and external customers is courteous, responsive and timely.
Assists with data collection and reporting projects as assigned.
Patient Advocacy/Customer Service
Provides assistance to the department when Admin Assistant is absent i.e. phone and reception duties, sorting of mail etc.
Partners with other Care Management Department staff members to promote timely discharges.
Verbal, electronic and telephonic communication are consistently demonstrated at an excellent service level.
Requests for assistance are responded to in a timely, efficient and positive way.
Confidentiality of patients, families, and other staff is maintained at all times.
Communication with staff and other key stakeholders are timely, understandable and responsive to needs and questions.
Establishes positive working relationships with community resources.
Quality Resource/Stewardship
Utilizes resources effectively and efficiently.
Participates in quality improvement activities to evaluate and improve systems and processes that support patient care.
Effective time utilization and organizational skills are applied to achieve productivity and promote efficient utilization of resources.
Cost effective use of supplies and equipment in providing quality care is demonstrated.
Flexibility and creativity is demonstrated in response to meeting the changing patient, Department and staff needs.
Quality concerns/suggestions for positive change are identified and communicated.
Changes based on quality improvement results are incorporated into work.
Safe work practices are encouraged and demonstrated to prevent injury to self, peers and/or patients.
Other duties as assigned.