Chronic Care Management Assistant

Dent Neurologic Group LLP•Town of Amherst, NY

3d•Onsite

About The Position

A chronic care management assistant within the Chronic Care Management program coordinates and oversees patients' long-term care needs, ensuring they receive continuous support, education, and appropriate medical services. They act as a liaison between patients, healthcare providers, and community resources to improve health outcomes and quality of life.

Requirements

2+ years prior medical assistant or medical office experience, preferably in the outpatient setting
EMR software knowledge
High degree of verbal communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support
Strong planning, problem solving, organizational, verbal communication and interpersonal skills
Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
Ability to address and resolve conflict in a professional manner
Ability to maintain strict confidentiality
Ability to be flexible

Responsibilities

Assists care managers with various tasks associated with coordinating patient care that for all patients enrolled in Dent’s CCM program.
Develop a strong understanding of the CCM program, including eligibility, enrollment process, services offered, and costs, to accurately educate and assist patients with their questions.
Answer/reply to patient text responses or phone calls and assist patients with inquiries, appointment reminders, and general information.
Prepare reports, correspondence, and other documentation as required by the CCM team.
Coordinate communication between patients, healthcare providers, and external organizations.
Assists with scheduling medical appointments, testing, and specialist referrals.
Conducts regular check-ins with enrolled patients via text or phone to assess patient needs.
Advocate for patients by ensuring access to necessary healthcare services and support systems.
Document patient interactions in Phamily and eCW systems.
Communicates daily with care management team to provide necessary support to CCM patients.
Collaborates with providers and multidisciplinary clinical staff.
Ensure confidentiality and compliance with HIPAA and other healthcare regulations.
Represents the Dent by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate and to solve complicated matters.
Performs other duties as assigned or requested.