Care Management Assistant Cardiac

AdventHealth•Orlando, FL

2d•Onsite

About The Position

Promotes excellent customer services through interactions with patients, physicians, care managers, and the healthcare team. Collaborates with the Care Managers for patient care coordination needs. Coordinates patient care and services arrangements under the direction of a RN or SW Care Manager and in collaboration with the patient/family. Provides and documents the delivery of regulatory letters to patients or their representatives in accordance with Federal and State regulations. Arranges patient transportation and follow up appointments as requested. Obtains insurance authorization for patient post-acute care needs as directed by the Care Manager. Other duties as assigned.

Requirements

Intermediate to advanced computer skills required to include, but not limited to Microsoft Office, Word, Outlook, Power Point and Excel.
Excellent interpersonal and communication skills are required.
Good public relations/clerical and computer skills.
High School Grad or Equiv [Required]

Nice To Haves

Medical terminology helpful.
1+ office experience [Preferred]
1+ office experience, preferably in a medical setting [Preferred]
Previous data entry experience [Preferred]

Responsibilities

Collaborates with the Care Managers for patient care coordination needs.
Coordinates patient care and services arrangements under the direction of a RN or SW Care Manager and in collaboration with the patient/family.
Provides and documents the delivery of regulatory letters to patients or their representatives in accordance with Federal and State regulations.
Arranges patient transportation and follow up appointments as requested.
Obtains insurance authorization for patient post-acute care needs as directed by the Care Manager.
Other duties as assigned.