Care Logistics Manager

Redirect Health•Phoenix, AZ

9h•$75,000 - $90,000•Onsite

About The Position

The Care Logistics Manager leads, supports, and develops the team responsible for helping members navigate referrals, specialist care, authorizations, provider coordination, and follow-through on care needs. This role is critical to creating a member experience that feels organized, supported, and easy to navigate. The Care Logistics Manager helps ensure referral work is completed accurately, timely, consistently, and with strong communication across members, providers, facilities, clients, and internal teams. This is a hands-on role for someone who enjoys developing people and helping teams stay organized, confident, and effective, thrives in a fast-paced, evolving, and highly collaborative healthcare environment, is comfortable balancing day-to-day team leadership with process improvement and problem-solving, understands the importance of accuracy, follow-through, and clear communication, takes ownership and follows work through to completion, and wants their work to make a meaningful impact on both team performance and member care.

Requirements

Certified or Registered Medical Assistant (CMA/RMA) required
3+ years of experience in a medical setting
3+ years of leadership, supervisory, or team lead experience
Experience in healthcare operations, referrals, care coordination, authorizations, provider relations, claims, medical office operations, or a related healthcare setting
Understands the importance of timely and accurate referral coordination
Proven ability to coach, develop, and lead teams
Communicates clearly and professionally with team members, members, providers, facilities, and internal partners
Comfortable working through complex cases, escalations, and competing priorities
Uses sound judgment and takes ownership of outcomes
Can identify workflow gaps and help implement scalable improvements
Has a people-first mindset and a passion for helping others
Is based in the Phoenix, AZ area or able to reliably commute to an in-person work environment

Nice To Haves

Experience managing or supporting a referrals, authorizations, care coordination, provider coordination, claims, or healthcare contact center team
Familiarity with eClinicalWorks, CRM systems, phone/text platforms, ticketing systems, or other healthcare operations tools
Experience using reporting, dashboards, or operational metrics to manage team performance
Experience creating or improving SOPs, workflows, training materials, or quality standards

Responsibilities

Lead and develop a team of Referral Coordinators and Medical Assistants, providing real-time support, coaching, accountability, and guidance
Help ensure referrals are handled accurately, efficiently, and in alignment with member benefits and operational expectations
Partner closely with Care Logistics, Providers, the Contact Center, Claims, Client Success, and other teams to support coordinated care
Identify process gaps, remove friction, and improve workflows that impact referral completion, cost, member satisfaction, and provider experience
Directly impact the member experience by helping members get connected to the right care, at the right place, with the right support
Lead and develop Referral Coordinators and Medical Assistants through hiring, training, coaching, performance management, and ongoing support
Support referral operations by helping ensure work is completed timely, accurately, and consistently
Coordinate care by partnering with providers, case managers, and care teams to ensure a seamless member experience
Monitor referral queues, aging work, and team output to ensure service expectations are met
Support complex or sensitive referral cases that require leadership review, cross-functional coordination, or additional problem-solving
Partner with internal teams to clarify member needs, resolve barriers, and improve the handoff between departments
Help improve consistency in referral coordination, documentation, outreach, and follow-up practices
Standardize workflows, SOPs, training materials, and quality expectations to improve scalability and reliability
Use data and trends to identify opportunities related to referral turnaround time, completion rates, rework, member friction, provider/facility issues, and team performance
Coach the team on effective communication with members, providers, facilities, and internal partners
Help ensure members feel heard, understood, supported, and confident throughout the referral process
Collaborate with Claims, Care Logistics, Medical Teams, Customer Success, the Contact Center, and other cross-functional teams
Promote a culture of accountability, continuous improvement, teamwork, and member-first service