Care Guide Support Specialist
Blue Cross of Idaho•Bozeman, MT
•$26 - $37•Onsite
About The Position
Blue Cross of Idaho is seeking a Support Specialist that provides outreach, support and care coordination for members identified for clinical programs. Complete administrative tasks to support operational tasks of clinical programs.
Requirements
- 4 years’ administrative support within health insurance, healthcare, or health related industry
- Associates Degree in Healthcare related field; or equivalent work experience (Two years’ relevant work experience is equivalent to one-year college)
Responsibilities
- Complete member outreach to educate members about the benefits of clinical program services with the goal for them to adopt or use the services.
- Identify members healthcare needs and provide intervention for members with care coordination needs.
- Respond to, triage, and process clinical program referrals.
- Coordinate incoming and outgoing correspondence.
- Reviewing customer eligibility and benefit structure for requested referrals or prior authorizations.
- Enter and maintain documentation of interactions with members, providers, or other stakeholders that meets legal, regulatory, and accreditation requirements.
- Manage and supports special programs within the department.
- Perform other duties and responsibilities as assigned.
Benefits
- paid time off
- paid holidays
- community service and self-care days
- medical/dental/vision/pharmacy insurance
- 401(k) matching and non-contributory plan
- life insurance
- short and long term disability
- education reimbursement
- employee assistance plan (EAP)
- adoption assistance program
- paid family leave program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
