Care Facilitator / Front Desk Team Member - Miami Lakes, FL

ChenMed•Miami Lakes, FL

11d•Onsite

About The Position

We are a unique, rapidly expanding company transforming healthcare for seniors. We are looking for innovative, entrepreneurial-minded individuals with a strong work ethic and ambition to join our team. The Care Facilitator is one of the first points of contact for patients and acts as a patient advocate, delivering exceptional customer service. This role involves checking patients in and out of the medical clinic and providing basic secretarial and administrative support. A successful Care Facilitator is committed to providing superior service and building trusting relationships with patients.

Requirements

Exceptional customer service skills and passion for serving others
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Skilled in operating phones, personal computers, software and other basic IT systems
Ability to communicate with employees, patients and other individuals in a professional and courteous manner
Detail-oriented to ensure accuracy of reports and data
Outstanding verbal and written communication skills
Demonstrated strong listening skills
Positive and professional attitude
Proficient in Microsoft Office Suite products including Excel, Word and Outlook
Ability and willingness to travel locally and regionally up to 10% of the time
Spoken and written fluency in English
High school diploma or equivalent education required
A minimum of 1 year of work experience in a medical clinic or similar environment required

Nice To Haves

Knowledge of ChenMed Medical products, services, standards, policies and procedures

Responsibilities

Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing and schedule appointments.
Ensures patient contact and emergency contact information is accurately documented in the system.
Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
Verifies patient insurance via phone or website and collects any necessary copays for services.
Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
Escorts patients to exam rooms and ensures their comfort and well-being prior to leaving.
Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
Participates in daily and weekly huddles to provide details on patients.
Maintains the confidentiality of patients’ personal information and medical records.
Reviews patients’ personal and appointment information for completeness and accuracy.
Transmits correspondence by mail, email or fax.
Performs other duties as assigned and modified at manager’s discretion.