Care Engineer
About The Position
As a Customer Support Specialist, you will play a critical role in providing technical support and ensuring customer satisfaction during the Care phase. You will troubleshoot, diagnose, and resolve complex technical issues while adhering to standard and emergency case handling processes. This role requires advanced analytical skills, strong customer relationship management, and continuous self-development to stay updated with Nokia's evolving portfolio. You will collaborate with internal teams, external vendors, and customers to ensure Service Level Agreement (SLA) compliance and high-quality performance.
Requirements
- Advanced analytical skills
- Strong customer relationship management
- Continuous self-development to stay updated with Nokia's evolving portfolio
Responsibilities
- Provide technical support and ensure customer satisfaction during the Care phase.
- Troubleshoot, diagnose, and resolve complex technical issues.
- Adhere to standard and emergency case handling processes.
- Collaborate with internal teams, external vendors, and customers.
- Ensure Service Level Agreement (SLA) compliance and high-quality performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
