Care Delivery & Incident Investigation Program Manager

American Addiction Centers • Oak Brook, IL

2d • $51 - $77 • Onsite

About The Position

This role is responsible for providing proficient and thorough investigations to identify the causes and impact of teammate injuries/illnesses and near miss events. The Program Manager will utilize investigation data to determine if current policy or procedures require changes. They will work in conjunction with department leaders to complete investigations of safety events, analyze potential hazards, and develop methods to mitigate future losses. The role involves developing and presenting comprehensive reports on findings and recommendations, communicating regularly with site executive teams about serious safety events and corrective actions, and guiding on-site investigations of accident scenes. The Program Manager will also collect and analyze physical evidence, interview witnesses, coordinate with regulatory agencies, maintain accurate records, use specialized tools for analysis, and collaborate with legal, workers' compensation, and other stakeholders to minimize organizational liability. Staying abreast of industry regulations and providing guidance on accident prevention are also key aspects of this position.

Requirements

• Bachelor's Degree in a healthcare-related field, occupational health and safety or industrial hygiene.
• Minimum 5+ years of experience in healthcare, insurance and / or accident investigation.
• Awareness of key topics in the field of workforce safety.
• Demonstrated ability to solve problems and analyze process changes.
• Demonstrates self-direction, results- oriented and creative approach to organizational change.
• Demonstrated ability to collect, analyze and report on large amounts of data with precision and accuracy.
• Must be able to extrapolate key themes within the data.
• Proficient in software and Microsoft Office
• Demonstrated ability to successfully work independently and collaboratively.
• Excellent written and verbal communication skills; including the ability to communicate effectively with all levels of stakeholders and present professionally to various audiences.
• Excellent analytical and problem-solving skills, with the ability to make recommendations to drive enhancements and process improvements.
• Strong attention to details, accuracy and quality principles.
• Demonstrated organizational, flexibility and time management skills; must be able to manage various projects and deadlines simultaneously.
• Ability to comfortably work with multiple independent requests and stakeholders.
• Ability to develop detailed proposals and recommendation plans.
• Ability to handle highly sensitive, confidential information in a respectful manner.

Nice To Haves

• 7+ years preferred experience.
• Experience working in a healthcare setting.
• Experience communicating and working with regulatory agencies

Responsibilities

• Responsible for providing proficient and thorough investigations to identify the causes and impact of teammate injuries/illnesses and near miss events.
• Utilizes investigation data to determine if current policy or procedures require changes.
• Works in conjunction w/ department leaders to complete investigations of safety events, analysis of potential hazards and development of methods to mitigate future losses.
• Develops and presents comprehensive reports on the facts and analysis used to develop recommendations and action items addressing safety events.
• Communicates and presents regularly to site executive teams around the occurrence of serious safety events, and status of corrective actions.
• Guides on-site investigations of accident scenes
• Collects and analyze physical evidence and data as needed
• Interviews teammates who witness and/or report safety events
• Coordinates with regulatory agencies and organizational stakeholders as required
• Maintains details and accurate records of all safety event investigations
• Uses specialized tools and equipment to analyze safety events
• Works collaboratively with the Office of General Council, Workers’ Compensation and other key stakeholders to minimize liability and loss to the organization
• Stays abreast of industry regulations and safety standards
• Provides guidance on accident prevention based on findings of investigations and data compilation

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level