Care Coordinator

OVP Health • Huntington, WV

34d • Onsite

About The Position

The Care Coordinator plays a crucial role in ensuring smooth patient flow and administrative processes within the healthcare setting. This position is responsible for managing patient appointments, handling insurance pre-authorizations, collecting co-payments, and confirming appointments. The Care Coordinator collaborates with office staff and providers to meet patient needs and resolves work queue issues, manages recall and waitlists, and operates multi-line telephones. The role also involves performing assessment activities, reviewing patient information and clinical data, and demonstrating the ability to provide age-appropriate care for pediatric, adolescent, adult, and geriatric populations.

Requirements

• High School graduation or GED is required.
• One year of work experience, preferably in a medical office setting.
• Customer service skills essential.
• Six months' customer service experience desired.

Nice To Haves

• Post-secondary education helpful.
• Medical terminology helpful.

Responsibilities

• Schedules patient appointments and procedures.
• Obtains and coordinates referrals.
• Conducts pre-authorization for insurance.
• Collects co-pays.
• Confirms appointments.
• Collaborates with office staff and providers to coordinate appointments to meet patients' needs.
• Resolves work queue issues.
• Manages recall and waitlists.
• Operates multi-line telephones.
• Performs assessment activities to include review of existing orders, patient information, and clinical data.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Serves all persons served by OVP Health and OVP Health Care.
• Demonstrates competence to provide care for patient populations: pediatrics, adolescent, adult and geriatrics.
• May be asked to maintain inventory of supplies being mindful not to exceed par levels in an effort to control expense.
• Assists in pulling the patients/clients medical records and files applicable results or correspondence after review/signature of provider as necessary.
• Maintains safe work environment by following established infection control and safety guidelines.
• Follows proper equipment cleaning procedures.
• Attends continuing education and organizational programs.
• Maintains competencies and completes annual mandatory education requirements.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED