Care Coordinator-Tier 2

iSpine Clinics•Maple Grove, MN

20h•Onsite

About The Position

The Care Coordinator – Tier 2 provides administrative support to physicians, nurses, and other clinical staff under the supervision of the Front Office Operations Manager. The role manages the inbound and outbound patient referral process, ensures required documentation is received before appointments, and schedules new patient appointments. The Care Coordinator handles referral-related communications and documentation, supports patients in navigating referral requirements and potential health care, financial, or social barriers, verifies insurance coverage, and coordinates appointments and reminders. The position also performs clerical and administrative tasks, maintains records and office supplies, participates in educational activities and meetings, and maintains confidentiality while treating patients, staff, physicians, and visitors respectfully. The work is performed in an office environment and involves working under pressure with a diverse population, including staff, physicians, clients, patients, insurance companies, and members of the public. The position is in person and full-time, with pay starting at $21.00 per hour.

Requirements

Two years of medical office experience in a physician’s office, or an equivalent combination of training and experience.
One year of customer service work experience, or an equivalent combination of training and experience.
Working knowledge of secretarial procedures, organizational policies and procedures, systems, and office management practices.
Knowledge of physician business office procedures.
Skill in identifying and resolving problems.
Ability to exercise initiative and judgment.
Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public.
Ability to read, write, and communicate effectively orally and in writing.
Proficiency operating a computer and other office equipment.
Ability to sit for extended periods; push, pull, and reach; and occasionally bend, stoop, and stretch.
Ability to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Ability to occasionally drive to other locations.
Current and valid driver’s license.

Responsibilities

Manage incoming and outgoing patient referrals.
Sort incoming faxes and retrieve and address voicemails.
Assist with the patient portal and address telephone encounters and documents assigned to referrals.
Send outgoing imaging orders and referrals.
Scan documents into patient charts through the fax inbox or scanner.
Follow billing alerts and communicate with billing and prior authorization staff when necessary.
Perform clerical and administrative duties and assist staff and physicians as part of the care team.
Respond to patient communications, transfer calls, or deliver complete messages to the appropriate person according to practice protocol.
Participate in educational activities and programs, and prepare for and report at meetings as required.
Maintain office supplies and notify management of problems.
Maintain confidentiality and treat staff, physicians, patients, and visitors with respect.
Assemble and prepare patient charts and records, and request information from outside sources as needed.
Review referral details and expectations with patients and help address potential health care system, financial, or social barriers, including arranging interpreters, transportation services, or prescription assistance as appropriate.
Ensure referrals are addressed in a timely manner.
Verify insurance and benefit coverage.
Schedule appointments and ensure patients receive appointment reminders and information about hospital procedures or surgeries according to office protocol.
Advise medical staff and patients of scheduling changes and maintain physician schedules and days off to avoid scheduling conflicts.
Assist in managing the patient referral process.
Perform other related work as required.