Care Coordinator (IKC)
About The Position
Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator. As a Care Coordinator (CC), you’ll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care. You’ll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and keep the patient journey moving smoothly. This position will initially start as primarily remote and will transition to a hybrid role requiring travel into the field approximately 1-3 days per week within the assigned territory. Field responsibilities include nephrology partner meetings, patient visits, and other care coordination activities. The schedule is full-time, Monday through Friday, with flexibility to accommodate patient availability. Typical start time is between 7:00–8:00 a.m. No evenings, weekends, or on-call responsibilities. Candidates must have a dedicated, quiet, and private workspace with reliable high-speed internet service. A wired Ethernet connection may be required.
Requirements
- High school diploma or GED required
- 2+ years of experience in a professional office environment
- Ability to handle confidential information with discretion and sound judgment
- Strong verbal communication skills
- Proficiency in Microsoft Office, Excel, and Outlook
- Proficiency with electronic medical records (EMR/EHR)
- Excellent interpersonal and communication skills with the ability to educate patients and families during stressful situations.
- Strong organizational and time-management skills with the ability to prioritize multiple urgent referrals.
- Commitment to service excellence and patient satisfaction
- Ability to work autonomously while collaborating effectively with the team
- Home workspace must provide a quiet, private environment with reliable high-speed internet
Nice To Haves
- 1–3 years clinical medical office experience
- CNA or MA experience is a plus
- Experience coordinating care (referrals, care management, etc.)
- Experience working in a hospital, dialysis clinic, physician office, health system, or other healthcare setting.
- Familiarity of medical insurance, including commercial insurance, Medicare, Medicaid, and authorization/eligibility processes and payors.
- Experience coordinating patient referrals, transitions of care, or discharge planning.
- Experience in direct patient care or support
- Prior medical office environment experience
Responsibilities
- Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
- Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
- Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
- Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
- Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
- Communicate directly with patients in a timely and professional manner
- Maintain accurate, complete, and confidential documentation
- Demonstrate exceptional two-way communication, both oral and written
- Act in alignment with DaVita’s mission and values to deliver high-quality patient care
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
