Care Coordinator (Centennial Place)

Union Station Homeless Services•Pasadena, CA

20h•$0 - $24•Onsite

About The Position

The Care Coordinator for Centennial Place will conduct ongoing tenant engagement to encourage participation in support services under a Housing First model. Engagement will include welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and assisting the tenant with accessing those services. The Care Coordinator will work to keep tenants connected with the agency and community resources that meet their housing, financial, social service, mental health and physical health needs and for assisting the tenant with maintaining their housing at Centennial Place. The Care Coordinator at Centennial Place will also support community building through participating and leading social activities, support groups, and providing educational opportunities.

Requirements

Possess valid Driver’s License and have access to a properly registered vehicle.
Familiar with transitional and permanent housing resources throughout Los Angeles County.
Knowledgeable of substance abuse and mental health issues.
Proficient in Microsoft Word, Excel and PowerPoint applications.
Ability to accurately enter client data and notes in CHAMP and HMIS database systems.
Understanding of case management practices and ability to accurately and clearly document case notes.
Strong written and oral communication skills.
Detail oriented and highly organized.
Ability to multi-task and manage time working on various projects.
A Bachelor's degree in Social Work or related field
Have a minimum of two (2) years of experience in a related human services field
Successful demonstration of required skills through current or past USHS direct employment or temporary assignment may be considered in lieu of the standard required years of experience.

Nice To Haves

Experience working with participants with complex medical, mental health, and/or substance use conditions strongly preferred.
Experience in the following areas strongly preferred: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, medical, mental health, or substance use services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
Bi-lingual English/Spanish preferred.

Responsibilities

Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management tools.
Assist tenant in developing individualized service plans to meet goals developed in relationship to the tenant.
Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes.
Transport tenant as needed to essential appointments that support their wellbeing.
Assist tenant in navigating and abiding by their lease obligations and house rules.
Provide advocacy and assistance for tenant during lease violation, and assist tenant with identifying needed behavioral changes.
Assist tenant in navigating, gaining, and maintaining financial, social, and medical services.
Assist tenant with their mental health needs by making arrangements for the provision of psychiatric or therapeutic services.
Coordinate on-site recreational, social and community-building activities; support groups; and educational opportunities such as computer classes, speakers, etc.
Provide documentation that establishes the person’s eligibility for services and the provision of services required by the Federal Department of Housing and Urban Development regulations and guidelines.
Keep client records and information current and accurate in HMIS and CHAMP.
Organize all record keeping and chart management in compliance with USHS QA standards.
Other duties as assigned by Manager of Centennial Place.