Care Coordinator - Bilingual Spanish - Mon-Fri 8-5 Central Time - REMOTE!

EK Health Services•Dallas, TX

6d•Remote

About The Position

Reporting to the CM Operations Manager, the Care Coordinator will work closely with the Case Managers for reporting, care coordination phone calls, and other administrative duties. The Care Coordinator will increase efficiency of operations by providing general customer support duties and by supporting the Case Manager and operations staff in a team environment. Position Specifics: Non-Exempt, Full-time, Standard eight (8) hour workday, Monday-Friday, 8 a m- 5 pm Central Time, Remote NOTE: Bilingual Spanish Preferred

Requirements

AS/AA degree or two (2) years of college preferred
Experience in a medical office environment preferred
Medical terminology strongly preferred
Previous customer service experience in fast paced environment preferred
Professional demeanor with excellent written and oral communication skills
Strong organization skills
Able to communicate with customers at all levels
Must be computer literate with a high comfort level with computers and computer programs (i.e. MS Word, MS Excel, Email, and Internet)
Basic clerical and administrative skills
Must be accurate and efficient
Must be punctual and dependable
Able to maintain focus and positive attitude in a fast-paced environment
Able to work independently with minimal supervision in a team-oriented environment
Able to meet deadlines in a high pressure, time sensitive environment
Able to multi-task
Able to understand and carry out written and oral instructions
Candidate must be able to sit the majority of an 8-hour day except for lunch and break times.
Candidate must be able to keyboard the majority of an 8-hour day except for lunch and break times.
Candidate must have manual dexterity.
Candidate must be able to speak on the telephone intermittently throughout the day.
Candidate must be able to read and write English fluently.
Candidate must be able to provide and confirm a safe home office environment. Home office must be HIPAA compliant.
Requires DSL, fiber, or cable internet connection from home 100 Mbps preferred or better.

Nice To Haves

Bilingual Spanish Preferred

Responsibilities

Provide accurate information to callers based on customer requests; triaging telephone calls to direct the caller for clinical consultation and for case managers
Enter new claims data into the claims management system accurately; maintain data integrity in scanning, uploading, indexing and data entry
Maintain the data integrity of the Ahshay database, which involves verifying and updating information for service providers, adjusters, and attorneys
Use predetermined client criteria to triage new Case Management referrals. Complete the triage process, which does not include medical assessment.
When applicable, transition to full Telephonic Case Management and assign to the designated Case Managers
Generate appropriate letters and reports in Ahshay and distribute them to the appropriate parties per client guidelines and EK workflow
Support clinical staff through the completion of components of case management, including but not limited to appointment scheduling, diagnostic test scheduling, requesting medical records, faxing materials, mailing/e-mailing already identified education materials, scheduling delivery of already negotiated and approved DME, and facilitating claims adjudication
When applicable, provide translation assistance to Case Managers on an as needed basis
Professional interaction with Case Managers, Adjusters, Employers, Physicians, and other medical professionals
Other duties as assigned