Behavioral Health Care Coordinator
About The Position
Our dedicated Care Coordinator will provide support to patients by working with the treatment team and other recovery support staff to identify any barriers the patients are experiencing, and facilitate connections to resources, supports, and services available in the community. This position requires a strong commitment to patient advocacy, effective communication skills, and the ability to collaborate with a multidisciplinary team to coordinate comprehensive care plans tailored to each patient’s unique needs. Join us at CleanSlate Centers, where your work transcends typical healthcare by profoundly impacting lives and restoring communities. As a national leader in innovative addiction treatment, you’ll be part of a pioneering team dedicated to breaking the chains of addiction and offering renewed hope to thousands. Now more than ever, your compassion, coordination, and advocacy skills are crucial in addressing the escalating challenges of the opioid crisis and other substance use disorders. Embrace a career with purpose—where every day brings the opportunity to change lives and make a tangible difference in the communities we serve. As a Care Coordinator, you’ll be a key part of each patient’s recovery journey—connecting individuals to essential resources, services, and supports. You’ll work closely with a multidisciplinary team to remove barriers to care and help patients navigate both treatment and life outside the center.
Requirements
- Bachelor’s degree in Social Work, Psychology, Public Health, or a related field; relevant experience may be considered in lieu of degree, pending specific state requirements.
- Previous experience in care coordination, case management, or a related healthcare role is preferred.
- Strong understanding of substance use disorder systems, community resources, and patient advocacy.
- Excellent communication and interpersonal skills, with the ability to establish rapport with patients, families, and other community partners.
- Ability to work independently and as part of a team, with strong organizational and time-management skills.
- Proficient in electronic health record (EHR) systems.
- Bachelor’s degree in Social Work, Psychology, Public Health, or related field (or relevant experience per state regulations)
- Previous experience in case management, care coordination, or behavioral health strongly preferred
- Knowledge of community resources, SUD systems, and patient advocacy best practices
- Excellent communication, interpersonal, and time-management skills
- Proficiency in EHR systems and Microsoft Office
Nice To Haves
- Previous experience in care coordination, case management, or a related healthcare role is preferred.
- Previous experience in case management, care coordination, or behavioral health strongly preferred
Responsibilities
- Serve as the primary point of contact for patients and their families, providing guidance and support throughout each patient’s recovery journey.
- Coordinate and manage patient appointments, ensuring timely access to necessary services and resources.
- Collaborate with providers, specialists, and community organizations to develop and implement individualized care plans.
- Monitor patient progress and adjust care plans as needed to meet evolving health needs.
- Provide education and resources to patients and families regarding treatment options, healthcare services, and community supports.
- Maintain accurate and up-to-date patient records in compliance with regulatory standards and organizational policies.
- Participate in interdisciplinary team meetings to discuss patient care and improve coordination among treatment providers.
- Ensure all interactions are handled with empathy, respect, and confidentiality.
- Knowledge of community resources, networking, and referral processes.
- Provide care coordination services to patients; making referrals to appropriate community resources to assist patients in dealing with the barriers they face in areas such as housing stability, legal challenges, access to transportation, physical health needs, economic stability, community integration and access to social support, leisure, and recreation, etc.
- Obtains appropriate releases for each referral that is completed and conducts follow-up for referrals made.
- Facilitate placement for alternative or higher level of care as agreed upon with the interdisciplinary treatment team, maintaining contact with the placement sites to provide continuity of care upon discharge.
- Maintain individual schedule of assigned
- Provide crisis intervention, as necessary.
- Other duties as assigned.
- Serve as the main point of contact for patients and families
- Develop individualized care plans and collaborate with providers, recovery staff, and community partners
- Coordinate appointments and referrals, and provide follow-up and advocacy
- Identify barriers in areas like housing, legal support, transportation, or healthcare access
- Maintain accurate documentation and follow HIPAA compliance standards
- Participate in interdisciplinary team meetings and quality improvement efforts
- Facilitate placements for higher levels of care when needed
- Provide crisis intervention and resource education when appropriate
Benefits
- Monday–Friday schedule
- Generous PTO, floating holiday, and paid company holidays
- Medical, dental, and vision benefits + 401(k) with company match
- Company-paid life and disability insurance
- A mission-driven team culture built on collaboration, empathy, and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
