Care Coordinator - Davita IKC - Broward County FL

DaVita Kidney Care•04662 - IKC Local South Florida-FL, FL

1d•$20 - $23•Hybrid

About The Position

As an IKC Care Coordinator (CC), you will be at the heart of all the action. Our CC's work together as a team to facilitate the planning and organizing of all critical activities for our patients. The patients we care for are some of the most complex patients and need an excellent care team to help manage their chronic conditions. The Care Coordinator works closely with our Nurse Practitioners, RN Case Managers to make sure our patients receive the highest quality care. DaVita IKC (Integrated Kidney Care) is comprised of an innovative team who is committed to improving patient outcomes and improving quality of life. Come work with a team of passionate professionals to transform kidney care through a value-based, person-centered, comprehensive approach to kidney care.

Requirements

High school diploma or GED required
At least two (2) years of experience in a professional office environment
Ability to work with and resolve confidential information and/or issues using discretion and judgment
Excellent verbal communication skills over the phone
Proficiency with Microsoft Office/Excel/Outlook
Commitment to service excellence and patient satisfaction
Excellent verbal and written communication skills
Ability to work autonomously

Nice To Haves

Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.)
Experience with insurance payors and/or Medicare
Experience working in dialysis clinic and/or with chronically ill patients
Experience working in a medical office environment

Responsibilities

Completes non-clinical screenings and escalates as needed.
Helps identify eligible resources for patients
Assists with the referral process & coordinates provider appointments
Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
Communicate directly with patients on a timely basis for all scheduling requirements.
Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.
Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
Act in accordance with the DaVita mission and values to deliver high quality care to our patients.