Care Coordinator

Tend•Boston, MA

23h•Onsite

About The Position

At Tend, we do dentistry differently — without compromising on excellence or ambition. As a Care Coordinator at Tend, you’ll be at the center of the patient experience — blending hospitality, clinical coordination, and financial guidance to create a seamless and personalized visit for every member. You’re the first smile our patients see and the trusted partner who guides them through every step of their journey, from check-in to treatment to follow-up. Our model is built for people who are passionate about service, thrive in fast-paced environments, and take pride in making complex processes feel simple and approachable. You’ll work closely with clinical and operational teams to deliver a modern, thoughtful experience that keeps patients coming back — and talking about Tend long after they leave.

Requirements

1–2 years of experience in a healthcare or patient-facing role (dental experience strongly preferred)
Confidence in discussing treatment plans, timelines, and insurance coverage with patients
Experience presenting financial information and supporting case acceptance
Familiarity with dental software (Dentrix or similar) preferred
Understanding of insurance claims, benefits coordination, and billing practices
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to thrive in a fast-paced, team-based environment
A proactive mindset with strong ownership and follow-through
Passion for delivering thoughtful, human-centered service
Ability to work a Full Time schedule consisting of 32-40 hours per week including 2 Saturdays per month

Nice To Haves

Tend values: Tend to Others, Be Brave Enough to Lead, Savor the Ride, Embrace Our Differences, Rooted in Growth
Role-Based Competencies: Situational Adaptability, Collaborates, Communicates Effectively

Responsibilities

Create a warm, welcoming experience for every patient from arrival through departure
Own the full check-in and check-out process with accuracy, efficiency, and care
Present treatment plans clearly and confidently, helping patients understand their options and next steps
Guide financial conversations, including insurance coverage, patient responsibility, and payment solutions
Partner with the Studio Manager to support daily operations, including opening/closing and schedule management
Collaborate with dentists, hygienists, and clinical teams to ensure a seamless patient experience
Participate in daily huddles to align on schedules, same-day treatment opportunities, and patient needs
Maintain accurate and organized patient records, ensuring information is up to date and accessible
Coordinate referrals and follow-ups across Tend studios and specialty providers
Respond to patient inquiries with accuracy, professionalism, and warmth
Resolve patient concerns in real time using sound judgment and Tend tools
Maintain a clean, organized, and compliant front-of-house environment
Support studio performance goals through schedule optimization and case acceptance