Care Coordinator

JCS AND MASADA•Miami, FL

1d•Onsite

About The Position

The primary responsibility of the Helpline Care Coordinator assigned to JCS' Contact Center is to follow up with clients reaching out for services who may benefit from follow up and enhanced advocacy. Enhanced Advocacy: Intervention by the I&R staff on behalf of individuals to ensure that they receive the benefits and services for which they are eligible. Examples of this may include completing an online application form on behalf of a client or connecting a client that has a language barrier to a service, a warm transfer. A follow up is not required to be considered an EA call. The Helpline Care Coordinator ensures clients receive the benefits and services for which they are eligible. The Helpline Care Coordinator provides comprehensive system navigation and support through intake, screening, assessment, referral, and linkage; via telephone and email. The Helpline Care Coordinator also provides support and training for staff and community agencies to increase understanding of community needs and services provided by the contact center. The Helpline Care Coordinator may also attend outreach/community events and/or act as a community liaison on task forces or workgroups. All full-time employees are required to actively participate in JCS' Milk and Honey, Matzah Mitzvah and other similar events. These events are essential to our organizational culture, and leadership participation is key to fostering team unity, supporting our values, and engaging with our community. By attending, full-time employees help set the standard for involvement and demonstrate our commitment to these meaningful traditions.

Requirements

Bachelor’s degree in Social Work, Psychology or related field - required
Minimum 2 year experience in crisis counseling or clinical work - required
Knowledge of Microsoft Office applications
Bilingual – English/Spanish/Creole - required

Nice To Haves

Experience in providing information and referral, preferred

Responsibilities

Provide follow up services and care coordination support to clients who may benefit from additional support.
Provide telephone crisis counseling as well as suicide intervention services to clients experiencing crisis situations.
Screen for safety and risk; conducts comprehensive needs and service assessments.
Facilitate referral to appropriate treatment or service providers or facilities.
Advocate on behalf of individuals and families to access federally funded and private organizations to meet basic and related service needs.
Compose or prepare correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
Conduct comprehensive, person-centered activities in accordance with best practices.
Assist Data Resource team in the growth of available resources in the Community Resource Directory.
Model the attributes of respect, trust, sensitivity and confidentiality to clients and coworkers.
Participate in proactive team efforts to achieve departmental and company goals.
Actively participate in ongoing supervision, training, and team meetings.
Maintain an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills.
Attend outreach/community events as needed and/or as a community liaison on different community boards.
Serve as a member of the Disaster Relief Team.
Assist with special projects as needed.
Adhere to confidentiality policies and procedures as well as HIPAA regulations.