Care Coordinator

Stella Mental Health•Brookline, MA

13d

About The Position

The Care Coordinator is the central connection point for patients, providers, and the clinic team. They ensure every patient’s care journey is seamless, navigating scheduling, communication, and care path coordination with precision and compassion. By anticipating needs, overcoming barriers, and maintaining impeccable records, the Care Coordinator enables transformative patient experiences while supporting clinic performance and efficiency.

Requirements

1–3 years of experience in patient coordination, healthcare administration, or customer service within a medical or behavioral health setting.
Proven ability to manage communication across multiple patients or cases concurrently.
Familiarity with scheduling and billing workflows.
Proficiency with Google Suite and Microsoft Office applications.
Strong communication, organization, and problem-solving skills.
Demonstrated ability to work independently in a fast-paced environment while maintaining high attention to detail.
Must be able to reliably commute to Brookline, Boston

Nice To Haves

Experience in mental health, trauma-informed, or patient advocacy environments.
Bachelor’s degree in Healthcare Administration, Psychology, or a related field preferred.

Responsibilities

Provide patients with an exceptional care experience, ensuring a Net Promoter Score (NPS) greater than 80.
Coordinate and optimize clinic scheduling to maintain full and efficient appointment flow while meeting access standards.
Serve as the primary point of contact between patients, providers, and internal teams to ensure continuity of care.
Facilitate all stages of the patient care journey, including scheduling, documentation, billing coordination, and communication.
Manage patient inquiries promptly and compassionately across multiple channels (phone, email, voicemail, or portal)
Support accurate billing processes, collections, and accounts receivable activities in partnership with the billing team.
Participate in daily huddles and weekly meetings to ensure clear communication and workflow efficiency.
Track and act on patient feedback and Net Promoter data to enhance service delivery.
Identify process improvements and share actionable recommendations to improve clinic operations.
Uphold confidentiality and patient rights in all interactions, maintaining compliance with HIPAA and organizational standards.