Care Coordinator

STRIDE Community Health Center•Aurora, CO

7d•$21 - $24

About The Position

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare, we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services, including primary care, dental, pharmacy, behavioral health, health education, and outreach, across our 13 clinics in the Denver Metro area. With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives, including your own, STRIDE is the place for you. General Purpose: As a vital member of the care team, Care Coordinators support the organization’s quality and value-based care efforts through coordination of internal and external services, referral management, and basic health education interventions.

Requirements

Integrity: Doing the right thing even when no one is watching.
Compassion: Meeting patients where they are with empathy.
Accountability: Following through on our commitments.
Respect: Valuing human dignity.
Excellence: Embracing a growth mindset and striving for continuous improvement.
High school diploma or GED.
Active BLS certification.
At least 1 year of direct or indirect support of patient care or related experience.
Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
Ability to respond to the needs and concerns of the full range of STRIDE’s diverse patient population effectively and sensitively.
Ability to handle sensitive information ethically and responsibly.
Ability to protect the confidentiality of patient, employee, and business information.
Ability to discern information from others in a variety of formats and communicate information to others in a manner that helps them understand instruction.
Ability to work independently in a manner that ensures accuracy and efficiency.
Ability to demonstrate empathy with potential cultural and diversity dynamics.
Ability to utilize advanced customer service skills, including the ability to diffuse upset patients.
COVID-19 Vaccination
Annual Influenza Vaccination

Nice To Haves

At least 1 year of experience in a community health or Federally Qualified Health Center setting is preferred.
Additional language proficiency highly desired.

Responsibilities

Coordinates internal and external services for patients in collaboration with the care team.
Utilizes evidence-based screening tools to identify and document social determinants of health (SDH) and health-related social needs (HRSN) and provides resources and referrals to internal and external partners best equipped to address identified barriers.
Knows and maintains the database of community resources available to STRIDE’s patient population.
Documents and communicates in a “closed loop” fashion with both patient and care team from initial interaction to closure of the episode or completion of goals.
Conducts patient interaction(s) with respect, collaboration, and confidentiality utilizing basic principles of motivational interviewing when appropriate.
Provides basic health education using evidence-based educational resources from nationally recognized sources or the Electronic Health Record and refers patients to appropriate internal or external resources for further education and support when indicated.
Manages internal and external referrals in accordance with organization policies, procedures, and standards including maintenance of the referral partner database, referral processing, follow-up with external agencies and providers to “close the loop”, retrieving and indexing reports.
Contributes to population health efforts including targeted outreach and scheduling of patients based on specific criteria such as the presence of a chronic condition, wellness visit due, preventative health needs, recent emergency department or hospital visit, or at provider/organization request.
Follows departmental standard workflows.
Supports quality improvement activities including those informed by external partners, payors, accreditors, and regulators as assigned.
Completes all other duties as assigned.

Benefits

Medical, dental, and vision coverage
Paid time off (PTO) and holidays
Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
401(k) with matching
Work-life balance
NHSC Loan Repayment
Tuition reimbursement and/or Continuing Medical Education (CME)
No nights, weekends, or major holidays
Employee Assistance Program (EAP)
Employee Discounts on top attractions, hotels, more