Care Coordinator

Welby Health Inc

12d • Remote

About The Position

The Care Coordinator is a key contributor to Welby Health’s remote physiological monitoring program, supporting the delivery of high-quality, technology-enabled patient care. In this position, you will leverage Welby Health’s platform to monitor vitals, reinforce care plans, and provide patient education that strengthens adherence and engagement. As a Care Coordinator at Welby Health, you will work in close collaboration with registered nurses, physicians, and cross-functional teams to ensure timely follow-up, seamless care coordination, and an excellent patient experience. Furthermore, you will represent Welby Health’s innovative healthcare model to patients and their families, helping them understand how our solutions support long-term health management while empowering them to take an active role in their care.

Requirements

• Active and valid medical assistant (MA) certification
• Associate’s degree in a healthcare related field
• Exceptional written and verbal communication skills
• Ability to work independently in a remote, technology-enabled environment
• Strong organizational skills with attention to detail and follow-through

Nice To Haves

• Experience in case management, chronic care management, and/or telehealth
• Bilingual or multilingual proficiency
• Familiarity with remote physiological monitoring, electronic medical record (EMR) or electronic health record (EHR) systems, and patient engagement tools

Responsibilities

• Monitor and review patient vitals and assessments within Welby Health’s platform
• Support care managers in executing and maintaining individualized care plans
• Document patient interactions accurately and completely in accordance with internal protocols and regulatory standards
• Coordinate with providers and internal teams to facilitate follow-up tasks and operational needs
• Serve as a liaison between patients and providers to help patients understand instructions, stay engaged, and adhere to their care plan
• Deliver patient education, routine guidance, and general support via telephone and secure messaging
• Empower patients to manage chronic conditions and build sustainable health habits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree